ImageSoft Solutions

ImageSoft Solutions: EPOS systems for retail and hospitality in the UK

ImageSoft Solutions is a UK-based provider of electronic point of sale (EPOS) systems aimed at retail and hospitality businesses. The company offers three main lines —ProEPOS, POS Core, and ProEPOS SelfServe— plus complementary applications, and provides UK-based support. According to its presentation, more than 500 UK businesses use its systems, with a stated 99.9% uptime and over twenty years of experience in the EPOS sector.

Three EPOS platforms depending on the type of business

The offering is structured around three systems. ProEPOS is a Windows solution that can run on-premise, in the cloud, or in hybrid mode, aimed at retail, with stock control, configurable screens, and a cloud database with over two million barcodes. POS Core is a cloud-based Android solution with back-office access from anywhere, designed for hospitality and also suitable for retail, with allergen management and PPDS labelling compliant with Natasha's Law, table planning, bookings, and kitchen display. ProEPOS SelfServe is a self-checkout system with kiosk and touchscreen, with voice prompts and animations, brand-matchable colours, and integration with ProEPOS; it supports PCI-accredited semi-attended card payments, age-restricted sales control and staff overrides, and shares the stock file without duplication.

Additional applications and modules

Alongside the main platforms, the company offers specific applications: Deliverappy, for home shopping and delivery; app2table, for table ordering; Scan 'n Shop, for in-store scanning; and ProEPOS Intelligence, for AI-based reporting and assistants. These applications integrate with the company's EPOS systems.

Sector-specific solutions

ImageSoft Solutions has developed specific configurations for different types of trade. In convenience (corner shops, newsagents, off-licences, and supermarkets), it highlights scanning speed, the national database of over two million barcodes, wholesaler integrations for automated ordering, webcam recording of the counter area, shelf-life and wastage management, and integrated card processing. For hospitality (bars, cafés, restaurants, and takeaways), it offers order management, ingredient-level stock control, allergen management and PPDS labelling, handheld and tablet ordering, and table ordering and payment apps. In garden centres, the company states it has dozens of customers in the UK and offers a central database of over 200 horticultural suppliers, HTA gift card support, seasonal stock reporting, location and delivery tracking, call-off orders, and thermal label printing. For fashion, sport, and leisure, the system handles size curves and product variations, professional label printing, email receipts, and SurveyMethods integration. In charity shops, it includes integrated Gift Aid processing, fast donation processing, quick sales with minimal training, and statutory notification compliance.

System features and capabilities

Common capabilities include a touch-optimised point of sale for fast transactions, inventory control across all locations with real-time tracking and automated replenishment, webcam recording of every transaction with video playback for dispute resolution and staff training, direct wholesaler integration for automated ordering and price updates, and connections with Xero, Shopify, Zapier, WooCommerce, and over a hundred tools. The national barcode database automatically recognises over two million references. The company's own hardware is designed for intensive use: 15.6-inch HD touchscreen, IP54 dust and splash resistance, boot in under eight seconds, and 24/7 continuous operation.

Implementation and support

The setup process is described in three steps: an initial conversation to understand the business and recommend the right system, with no obligation and in plain language; installation and configuration by engineers on-site, with staff training and data migration included; and ongoing support, with 24/7 UK support, automatic updates and monitoring, and the ability to scale without lock-in. The company states that most installations are completed within two weeks. General telephone support hours are Monday to Friday, 9:00 am to 5:00 pm.

Customers and ratings

The company states it has more than 500 UK business users and, in another section, more than 2,500. Its website shows an average rating of 4.9 from over 380 reviews, with testimonials from owners and managers of convenience stores, supermarkets, multi-site groups, and garden centres in cities such as Leeds, Manchester, Birmingham, Bristol, and Edinburgh. Cited cases include halving checkout time at a supermarket and a 40% reduction in queues at a store. The company also advertises a free EPOS system offer for businesses that meet certain requirements.

Location and contact

Phone: 01202 698610 · Email: sales@imagesoft.co.uk