Fonehouse

Fonehouse, British mobile phone retailer

Fonehouse is a UK mobile phone retailer operating under the legal name KTM Online Limited. The company, which also owns the Metrofone brand, has been in the industry for over thirty years and sells handsets and contracts from the country's major networks and sub-networks.

Handset and contract catalogue

Fonehouse's catalogue includes new and refurbished phones from brands such as Apple, Samsung, Google Pixel, Honor, Doro, JCB, and TCL. The offering is organised into several categories: new contracts, upgrades, SIM-free handsets, refurbished devices, and gift bundles. Featured models include the iPhone 18 Pro, iPhone 18 Pro Max, iPhone 17, iPhone 17 Pro, iPhone 16, iPhone 15, Samsung Galaxy A17, Galaxy S26 Ultra, Galaxy Z Flip7, and Google Pixel 10 and Pixel 10 Pro.

The company works with the Three, Vodafone, and Talkmobile networks, as well as the VOXI sub-network, and offers SIM-only plans from these same operators. Prices published at the time of analysis include examples such as the Samsung Galaxy A17 5G from £12 per month, the Google Pixel 10 from £25 per month, or the iPhone 18 Pro from £64 per month, with variable upfront costs and 24-month commitments. The site warns that monthly prices may increase during the contract and details the annual increases planned by each operator.

Repair and buyback services

Fonehouse offers phone repair services in over 60 stores nationwide. Repairs cover screens, batteries, cameras, charging, and back covers, with specific sections for iPhone, Samsung Galaxy, and Google Pixel models. In addition, the company buys used devices through a trade-in service with cash payment.

Accessories and other products

The catalogue is completed with mobile phone accessories, such as screen protectors, cases, cables and chargers, headphones, memory cards, and accessory bundles. The store also sells gaming products, including Xbox, PlayStation, and Nintendo consoles, digital codes, and gift cards.

Retail network and customer service

The company has over 50 stores in the UK and a franchise programme. It offers customer service online, by phone, and in-store, and provides free next-day delivery on in-stock handsets, subject to passing network checks. Fonehouse also runs a referral programme with rewards of up to £50.