DEICHMANN

DEICHMANN, footwear chain for women, men and children

DEICHMANN is a footwear retail chain that sells its products both in physical stores and through its online shop. Its catalogue covers footwear and accessories for women, men and children, and includes both own brands and third-party brands.

Footwear and accessories catalogue

The company's offering is organised into three main audiences: women, men and children. The women's collection includes trainers, ballet flats, boots, ankle boots, knee-high boots, flat shoes, clogs, sandals, mules and beach shoes, among other categories. The men's collection includes trainers, formal shoes, sports shoes, running shoes, clogs, Chelsea boots, ankle boots, knee-high boots, hiking and trekking shoes, slippers, slip-on shoes, mules and sandals. For children, the company offers trainers, school shoes, wellies, toddler shoes, ballet flats, winter boots, sports shoes, slippers, hook and loop shoes, sandals and slides and water shoes.

In addition to footwear, the online catalogue includes bags, socks, hats and caps, purses, belts, scarves, gloves and shoe accessories, as well as shoe care products. The company also sells sportswear and leisurewear, with T-shirts, sweatshirts, jogging pants, tracksuit bottoms, shorts, nightwear and underwear, among other garments.

Available brands

Among the brands the company distributes are Graceland, adidas, FILA, Champion, Catwalk, Skechers, Nike, PUMA, Bench, Crocs, Easy Street, Kappa, 5th Avenue, Buffalo, Venice and Landrover. The website highlights Skechers, Crocs, Nike, Bench and Graceland as its top brands.

Online shopping, shipping and returns

The online shop allows orders to be delivered to your home or collected in store through the Click & Collect service. The company states that delivery is free from £39.99 or with Click & Collect, and that the usual delivery time is a few working days. Returns are accepted for up to 366 days in any of its stores or through Evri, with home collection, locker or ParcelShop. The website also mentions the availability of Klarna as a payment option.

Loyalty programme and discounts

DEICHMANN has a membership programme called DEICHMANN PLUS, which offers benefits such as exclusive member prices and a £10 welcome discount for joining. The company also applies a 10% discount for key workers. At the time of scanning, the website was advertising an online promotion of 20% off women's boots, extended to 25% for members.

Customer service and in-store services

Customer service is available Monday to Friday from 08:30 to 17:00. The company offers a size measuring guide and in-store services, and has a Best Price Guarantee. The website also includes FAQ sections, information on orders, payments, deliveries, Click & Collect and returns and refunds.