Onecom

Onecom, managed telecommunications and IT for UK businesses

Onecom presents itself as a provider of business telecommunications and cloud-based communications solutions. Its catalogue is organised around five main areas: corporate mobile telephony, unified communications, connectivity, cloud solutions and managed IT services. The company states that it serves more than 500,000 users across thousands of UK businesses.

Corporate mobility and device fleet management

The mobile telephony section includes voice and data contracts for businesses, with differentiated offers for SMEs and large organisations. The proposition is completed by 5G connectivity, enterprise mobility management (EMM) and the Teams Phone Mobile solution, aimed at integrating mobile telephony with the Microsoft Teams environment.

Unified communications and cloud contact centre

In unified communications, Onecom offers Connect4Teams, ISDN alternatives, Onecom Vox, hosted VoIP, Zoom Phone and Wave. For customer service, it offers cloud contact centre solutions, with contact centre as a service options, omnichannel support, reporting and the Five9, Zendesk and Zoom Contact Centre platforms.

Connectivity, cloud and managed IT services

Business connectivity covers broadband, full fibre, Ethernet for business, SOGEA and FTTP, IoT and SD WAN with SASE. In the cloud area are OneCloud, cloud migration, Workvivo and Zoom Events & Webinars. Managed IT services include core IT support and services, PenX, cyber security, cloud backup and disaster recovery, professional IT services, Onecom CyberProtect, Microsoft 365 and security awareness training.

Halo: AI agent workforce

The company has added Halo, presented as a fully managed artificial intelligence agent workforce that scales with demand, integrates with existing systems and is designed to improve continuously. Onecom also announces nationwide IT engineer coverage across the UK, with the aim of offering faster response times and support wherever the customer operates.

Customers and technology partnerships

Among the success stories published is that of Laithwaite's Wine, which implemented a cloud contact centre and, according to the testimonial provided, raised its Net Promoter Score from 50 to more than 70. Onecom states that it works with leading brands to offer selected solutions, and its catalogue includes products such as Samsung for Business and the Galaxy S26.

Corporate profile and public sector

The company describes itself as an award-winning business telecommunications provider. Its website includes specific sections for the public sector, a partner programme, resources, blog, events and an ESG statement. It also publishes information on regulatory compliance, including Ofcom regulations, its complaints procedure and its statement on modern slavery and human trafficking.