Hey!Broadband

Hey!Broadband, full fibre provider in the UK

Hey!Broadband is a British broadband operator that offers full fibre connections (FTTP/FTTH), i.e., fibre optic that reaches directly into the customer's home. The company presents itself as a real full fibre provider and structures its offering around high-speed symmetrical plans, social tariffs and complementary connectivity services for the home and small businesses.

Full fibre plans for the home

The residential catalogue is organised into three tiers of symmetrical upload and download speeds, all with a 24-month contract, no setup fees and a router and standard installation included. The prices published at the time of analysis are staggered over time:

• Gigafast 900: 900 Mbps symmetrical, aimed at larger households with multiple devices, 4K streaming and competitive gaming. Price of £43.00/month until April 2027, £45.00/month from April 2027 and £47.00/month from April 2028.
• Megafast 400: 400 Mbps symmetrical, designed for moderate use, HD streaming and browsing on multiple devices. Price of £33.00/month until April 2027, £35.00/month from April 2027 and £37.00/month from April 2028.
• Superfast 150: 150 Mbps symmetrical, for average use, streaming and browsing on a few devices. Price of £23.00/month until April 2027, £25.00/month from April 2027 and £27.00/month from April 2028.

The company warns that the advertised speeds are average download speeds and that, to achieve them, a wired connection is recommended, as speeds may be lower over WiFi and are not achievable on a single device via WiFi alone.

Homeworker and business offering

In addition to residential plans, Hey!Broadband distinguishes two professional lines. The homeworker package includes a dedicated IP address and a premium service level agreement (SLA) with access to technical support and one working day response times. The business package includes dedicated technical support and an SLA guaranteeing an 8 working hours fix time.

Additional services and Connected Home bundles

The company offers complementary services to the main connection: VoIP, home phone, WiFi mesh with Nokia WiFi Beacons — which eliminate black spots and provide whole-home WiFi 6, manageable via the Nokia WiFi App — and a social tariff called Everyday Fibre (Social Tariff), aimed at customers receiving benefits such as Universal Credit. It also offers Connected Home Bundles that combine connectivity with other services. At the time of analysis, the site showed a six-month half-price promotion on the introductory bundle and a £100 bill credit for 24-month contracts using the One Touch Switch process.

Network, coverage and sign-up process

Hey!Broadband rolls out its own full fibre network and continuously expands coverage. The website allows availability to be checked using the postcode. The sign-up process is described in four steps: check your postcode, select your package, select an installation date and enjoy hassle-free installation. For those with an existing contract with another provider, the company indicates that it can help manage the switch by calling its helpline.

Speed and support comparison

The company compares its average wired speed of 900 Mbps with the UK average, which it puts at 80.2 Mbps download and 21.6 Mbps upload, based on Ofcom data from May 2021, and states that its connection can be up to twenty times faster. The company also highlights the availability of a customer service and technical support team, and offers resources on its website such as FAQs, blog, network status and price guide.