Fusion Fibre Group

Fusion Fibre Group: full fibre broadband in the UK

Fusion Fibre Group is a British internet service provider specialising in full fibre broadband (FTTP, Fibre to the Premises). The company offers residential and business plans with symmetrical upload and download speeds, and provides a postcode availability checker to verify coverage at each address.

Residential full fibre plans

The company's lineup includes three main home packages, all with a landline included and a free router:

• FFG-115: 115 Mbps upload and 115 Mbps download. Promotional price of £29.99 per month (was £33.99).
• FFG-500: 500 Mbps upload and 500 Mbps download. Promotional price of £37.54 per month (was £39.99).
• FFG-900: 900 Mbps upload and 900 Mbps download. Promotional price of £41.04 per month (was £43.99).

The company states that, for a limited time, new customers receive three months of free F-Secure online security, which includes antivirus, secure VPN, identity monitoring and scam protection.

Technical features and advantages of full fibre

According to the company's information, full fibre uses fibre optic cables from the exchange to the home, unlike traditional copper connections (ADSL or FTTC). This enables speeds up to 900 Mbps, low latency and greater stability. The company highlights that full fibre is more reliable than copper, with fewer dropouts, and is ready for future technologies such as smart homes or 8K streaming. It also notes that upload and download speeds are symmetrical, which is an advantage for video calls, gaming and remote working.

Installation and sign-up process

Full fibre (FTTP) installation involves running a fibre optic cable from the nearest network point to the outside of the property and then inside, where an optical network terminal (ONT) is installed and connected to the router. The company states that most installations take between one and three hours and require the customer to be present. If the property already has a full fibre installation with an existing ONT, a technician visit may not be necessary. Fusion Fibre Group says it does not apply hidden charges: the router and installation are free, there are no activation fees and the monthly price is transparent.

Coverage and collaboration with national and regional networks

Fusion Fibre Group works with national and regional networks such as CityFibre, MS3 Networks, Freedom Fibre and F&W Networks, among others, to bring full fibre to rural and hard-to-reach areas. The company mentions that government initiatives such as Project Gigabit and the Gigabit Broadband Voucher Scheme (GBVS) facilitate connectivity in rural areas. The company offers a postcode checker so users can see if their address has full fibre coverage.

Speed comparison and reference data

According to information published by the company, the average download speed in the UK is 69.4 Mbps and upload speed is 18.4 Mbps, based on Ofcom's Connected Nations Update report. Fusion Fibre Group notes that its full fibre plans offer symmetrical speeds up to 900 Mbps, which is more than 13 times the average download speed and nearly 49 times the average upload speed in the country.

Referral and rewards programme

The company has a referral programme through which both the customer who refers and the person who signs up receive £40 in cash. There is no limit on the number of referrals. The process involves getting a personalised link through the referral portal, sharing it and receiving payment when someone takes out a service using that link.

Customer reviews

On its Trustpilot page, Fusion Fibre Group shows a score of 4.1 out of 5, which the company compares with those of other UK market providers such as Sky (2.7), TalkTalk (2.2) and BT (1.5).