EE Business

EE Business: mobile telephony and connectivity for businesses in the UK

EE Business is the business arm of the British operator EE. Its catalogue is aimed at organisations of any size and combines mobile phone contracts, devices, broadband and a range of connectivity, security and device fleet management solutions. The company presents itself as "the UK's biggest and fastest network", a claim that corresponds to its commercial communication.

Mobile and voice plans by workforce size

The range of plans and devices is segmented by number of employees: plans for 1 to 10 employees, for 11 to 249 and for 250 or more. In the SIM-only category, the segmentation is similar, with plans for 1 to 10 employees and for 11 or more. The catalogue also includes eSIM, IoT SIM cards and roaming and spend control services.

Available devices and brands

The shop brings together phones from Apple (iPhone), Samsung (Galaxy range), Google and Motorola, as well as tablets from Apple, Samsung and Lenovo, watches from Apple, Samsung and Google and laptops from Samsung and Microsoft. There are specific zones for Apple, Samsung and Google businesses, and a section for refurbished devices and equipment recycling. Renewals and upgrades are also offered for existing customers.

Connectivity, communication tools and IoT

The solutions section includes business broadband and mobile broadband, vehicle connectivity, the Internet of Things (IoT), fixed wireless access, WiFi for properties (EE Property WiFi) and solutions to improve indoor coverage. Rapid site installations and rapid connectivity with LEO satellite are also added. Communication tools listed include Microsoft Teams Phone Mobile, mobile voice recording and messaging services.

Security, device management and managed services

The offering includes mobile threat defence, data protection and VPN, people protection and device lifecycle management (DLM), with device enrolment and management, data management, mobile leasing, phone trade-in and service management. This is complemented by managed and professional services, a service relationship manager, on-site support and self-service account management.

Public sector and partner channel

EE Business has a specific line for the UK public sector, with the Emergency Services Network (ESN) among its programmes, and has an indirect partner channel. The company also mentions business-class account management and sustainability, with a digital carbon calculator.

Customer service and self-service

Customers have MyEE and Mobile Manager to manage their account, check usage, manage direct debit and spend caps, and make payments. The site offers help guides on number portability, eSIM, voicemail, device unlocking, PUK codes, order tracking, returns, billing, device repair, WiFi calling and network status, as well as a complaints form and a community space.