Vonage Business

Vonage Business: cloud communications and APIs for businesses

Vonage Business is a cloud communications company that delivers voice, messaging, video, and data capabilities. Its offering is structured around three main areas: Unified Communications, Contact Centres, and Communications APIs. The company states that it serves more than 100,000 business customers worldwide, has 1.6 million registered developers, and handles 25 billion minutes and messages annually.

Unified Communications

Vonage unifies global business communications channels to make working together easier. Among the features detailed on its site are the desktop admin portal, Vonage Meetings, VBC Mobile Connect, and a catalogue of integrations with Microsoft Teams, Salesforce, and Vonage Contact Centers. The company also offers Vonage Business Communications and a platform for small businesses.

Contact Centres

The company provides agents with tools and data to improve customer satisfaction. Its offering includes Vonage Premier for Salesforce, Bring Your Own Channel for CCaaS, VCC Intelligent Workspace, and Vonage for ServiceNow Voice, as well as integrations with Salesforce, Microsoft Teams, Microsoft Dynamics, and ServiceNow. The capabilities listed on its website include speech analytics, omnichannel, dialer, gamification, and workforce management.

Communications APIs

Vonage enables businesses to reach, engage, and protect customers through messaging, voice, video, and other programmable capabilities. Its API catalogue includes RCS, SMS/MMS, WhatsApp, Conversational Connect, video and its features, Broadcast Video API, Programmable Voice, Branded Calling, SIP Trunking, Fraud Defender, Verify (2FA), Identity Insights, and Network APIs. It also offers solutions for AWS, an AI Hub focused on smarter engagement, CRM and marketing automation, identity and authentication, Voice AI, and Video + AI.

Solutions by business need and industry

The company organises part of its offering around business needs such as Vonage Fusion (UCaaS + CCaaS), Vonage for Microsoft Teams, AI and automation, conversational marketing, brand protection, business protection, and customer protection. By industry, it serves healthcare, education, retail and ecommerce, finance, transportation and logistics, manufacturing, and the public sector. It has a partner programme covering communications service providers and channel partners.

Track record and recognition

The site commemorates Vonage's 25 years in business, presented as a legacy of innovation. The company also publishes an annual customer engagement report and an analyst document noting that Gartner again named Vonage a leader in CPaaS. Among the success stories it publishes are Doxy.me, which supported more than 600,000 doctor-patient video sessions with over 11 million video minutes in a single day; HotelBeds, which migrated to its cloud contact centre and recorded improvements in call answer rates and lower costs; and Ronlight, a Garmin products distributor in Israel, which chose Vonage AI to scale its customer experience.