Bettersafe.com

Bettersafe.com, a UK-based excess insurance broker

Bettersafe.com is the trading name of Commercial and General Limited, an entity authorised and regulated by the UK Financial Conduct Authority under number 300001. The company was founded in 2014 by a team of insurance professionals and began its activity focused on two products: car hire excess insurance and insurance excess waiver. Over time, it has expanded its catalogue to cover a broader range of needs.

The company operates from the United Kingdom and serves customers through an online store and its own call centre. Its proposition is based on policies underwritten by Lloyd's of London syndicates and an A-rated insurer, according to information published by the company itself.

Available insurance products

Bettersafe.com's catalogue includes the following coverages:

• Car Hire Excess Insurance.
• Private Car Excess Insurance.
• Home Excess Insurance.
• Travel Insurance.
• Commercial Vehicle Excess Insurance.
• Income Protection.
• GAP Insurance.
• Roadside Assistance.
• Pothole Insurance.

Car hire excess insurance

This product covers the excess or deductible that car hire companies may charge the customer if the hired vehicle is damaged or stolen. The company offers single-trip or annual cover options, with UK and Europe or worldwide coverage. Excess cover for damage and theft of the hire vehicle is up to £7,500, according to the website information.

Roadside assistance

Roadside assistance is designed to help drivers get back on the road in the event of issues such as a flat battery, clutch or other engine problems. It is offered with annual cover for the UK and Europe, or worldwide, and with personalised levels of assistance depending on the customer's needs. The service includes access to 24-hour control centres in the event of a breakdown.

Track record and awards

The company states it has over ten years of activity and experience in the sector. Among the awards it mentions are three Feefo Gold trusted service awards and a Trustpilot rating of 4.8 out of 5 based on 1,108 reviews, with 950 five-star ratings. This data comes from the company's own presentation of its service.

Customer service and vulnerable customers

Bettersafe.com has UK-based customer service and a call centre open seven days a week, from 8:00 to 20:00, with variations on bank holidays. The company has a specific protocol for customers in vulnerable circumstances, whether due to age, health, financial hardship, recent bereavement or other personal situations. The team is trained to adapt the service to these customers' needs and, if the customer requests it, can deal with someone on their behalf. The company also refers to free, independent external support such as Mind, for mental health, and StepChange, for debt advice.

Management team and structure

The company's management is led by Bradley Brandon-Cross and Michael Cant as directors. The team is completed by Stephen Marshall as executive business manager, Angela Penycate as finance manager, Tahmina Rahman as customer experience executive, Kate Davis in accounting and customer service, and Sue Brown as human resources manager.

Location and contact

Commercial and General, Marvan Court, 1 Waldegrave Road, Teddington, TW11 8LZ