In Phase International: Snooper Services

In Phase International technical support for Snooper devices

In Phase International manages the technical support service for the Snooper brand, focused on resolving issues and maintaining the software of its devices. The company offers users a support platform where they can consult user guides, download software and access troubleshooting sections.

Accessing support via serial number

The technical service is organised around the device serial number. The user enters this identifier to access the troubleshooting page for their model. If the product does not have a serial number, the website allows you to select it from a list of compatible models.

Models covered by the service

The list of supported devices includes the AM1035FLT, AM845, Ebike, HM230, MR F57 E, MR F77 E, MR HH 125 E, MR HH 350 E, MR HH 500 E, MR HH 600 E, RC100, RC1000, RC200, RC60, SM660, SPT220, STP116, STP1400, STP1600, STP1800, STP188, Strada Ebike, Ventura Chillbox and Ventura Freezer series.

Troubleshooting and updates

The troubleshooting sections include links to the Snooper YouTube channel, where procedures for updating devices are shown. The company distinguishes between support for in-warranty and out-of-warranty products.

For out-of-warranty devices, telephone support is no longer available for updating maps, speed limits or speed cameras. As an alternative, the company offers a new, pre-updated SD card, only for compatible devices. The purchase of this card is handled through the sales department.

For in-warranty products, telephone support is available where possible for updating maps, speed limits or speed cameras, provided the user has first consulted the YouTube channel. If the user cannot perform the update themselves, the company can do it, but updating maps on a device that is not defective is a chargeable service.

Languages and contact channels

The support platform is available in English, French, Dutch, Spanish, Italian, German, Swedish, Finnish and Portuguese. The technical support email is support@snooper.eu. The telephone number 0330 232 2020 is used to contact the sales department and arrange the purchase of updated SD cards.

Distribution of Snooper products

Snooper products are sold through certain authorised online retailers, among which the website mentions Car Audio Centre and Superfi.