New Health

New Health: UK online pharmacy with clinical care and WhatsApp support

New Health is a UK-registered online pharmacy operating under the MedPal umbrella (MedPal AI plc). Its approach combines consultations with British clinicians, AI trained by those same professionals, and home delivery of medications. The company presents itself as an alternative to traditional medical consultations, with no need for a GP appointment and no mandatory subscription.

The service is built around an online assessment: the patient completes a questionnaire and, if appropriate, a UK-registered clinician reviews the case and prescribes the treatment. Medication is sent by tracked courier in discreet packaging. The company states that requests are reviewed within 48 hours.

Treatments and health areas covered

New Health's catalogue is organised into treatment programmes led by British clinicians. The areas the company details include:

• Weight loss: programmes that combine clinically proven medication with ongoing clinical support. The medication works with the body's biology to help manage appetite and support sustainable weight change. A British clinician is involved at every stage, from the initial assessment to follow-up during treatment.
• Men's sexual health: treatments with sildenafil and tadalafil, which belong to the PDE5 inhibitor class. Sildenafil is taken about an hour before sex and its effect lasts up to five hours; tadalafil starts working from around 30 minutes and can last up to 36 hours, with a daily dosing option. The service is available to adult male patients aged 18 and over, following assessment via a clinician-designed questionnaire covering medical history, current medications and conditions that may affect treatment.
• Male hair loss: service available to male patients aged 18 to 65 with androgenetic alopecia. Eligibility is assessed through an online questionnaire and supporting photographs, reviewed by a UK-registered clinician before any treatment is prescribed. Patients are encouraged to upload regular photographs, usually monthly, which form part of the clinical record and allow both patient and clinician to track progress; treatment can be adjusted or changed at any time according to response and clinical judgement.

The company notes that its platform is designed for everyday health needs, not just weight loss.

The care model: clinicians and AI trained by them

New Health presents itself as the only online pharmacy in the UK offering WhatsApp-based AI trained by clinicians, with human intervention when needed. The AI's responses come from an internal knowledge base maintained by the clinicians themselves. The system allows users to ask questions and get answers 24 hours a day, seven days a week, check eligibility and start an assessment, or place an order without needing to log in. If the patient needs to speak to a person, they can request it.

The company stresses that every prescription is reviewed by a British clinician and that the AI is trained by them, not in their place. Access to the service can be started either via WhatsApp or through the website.

Clinical team and leadership

New Health's structure includes a clinical and leadership team identified on its website:

• Jason Drummond, founder and CEO, with a track record in building regulated, technology-driven, customer-focused businesses.
• Laura Thurling, superintendent pharmacist, with experience in multiple high-volume pharmacy environments and a focus on combining clinical expertise, automation and digital systems for the safe and efficient delivery of prescriptions at scale.
• Kevin O'Neill, senior consultant neurosurgeon at Imperial College Healthcare NHS Trust, with over 30 years' experience at that centre and at Cleveland Clinic London. His expertise in the brain's role in obesity shapes New Health's approach to safe and effective treatment.
• Tatenda Tanyanyiwa, pharmacy manager, responsible for the day-to-day operations of MedPal Pharmacy, clinical governance, NHS service delivery and operational performance in a high-volume distance selling pharmacy environment. Experienced in Titan PMR, automated dispensing, medicines optimisation and team leadership, with a focus on patient safety, compliance, efficiency and scalable growth.

MedPal's clinical services are led by a team of experienced clinicians and medical advisors.

Regulation, licences and corporate structure

MedPal Pharmacy is the registered pharmacy supplying all New Health medicines. It is registered with the General Pharmaceutical Council (GPhC) under premises number 9011199 and dispenses only MHRA-licensed medications. The company states that it follows all UK pharmaceutical regulations. The superintendent pharmacist is Laura Thurling, with GPhC registration number 2215592. The registered address is Ecotech Business Park, 25 Turbine Way, Swaffham PE37 7XD.

New Health supplies only UK customers and is regulated by the GPhC. MedPal is listed on the London Stock Exchange (AIM: MPAL). New Health is part of the MedPal group (MedPal AI plc).

Operations, locations and contact

The company operates from several locations in the UK. In addition to the registered address in Swaffham, it has a pharmacy at 5 Sarus Court, Manor Park, Runcorn WA7 1UL, and a head office at 180 Strand, London WC2R 1EA. The stated opening hours are Monday to Friday, 9:00 to 17:00.

The contact phone number is 0345 222 1234 and the email address is team@new.co.uk. The company also offers support via WhatsApp.

The site shows a launch promotion: a 34% discount on the first order, with an initial price of £150.00 reduced to £98.50. The company states that no subscription is required.

Locations and premises

Swaffham location: Ecotech Business Park, 25 Turbine Way, Swaffham PE37 7XD

Runcorn location: 5 Sarus Court, Manor Park, Runcorn WA7 1UL

Location 3: 180 Strand, London WC2R 1EA