YourRepair

YourRepair: boiler cover and home assistance in the UK

YourRepair is a trading name of YourCare Services Ltd, a company registered in England and Wales, offering boiler and home care plans. The company presents itself as a home cover provider with fixed prices and nationwide assistance across the UK, aimed at both homeowners and landlords.

Available plans and cover

The company's catalogue is organised into three main lines: boiler cover, home cover and landlord boiler cover. In addition, the company states that it offers flexible plans for central heating, plumbing and electrics. Plans are marketed at fixed prices for one or three years, regardless of the number of repairs requested.

Included services and conditions

Plans include an annual boiler service, valued by the company at £80, or a gas safety inspection for landlords. The company allows customers to choose future start dates to avoid overlapping with their previous provider. It also guarantees that the price will not increase for up to three years, a condition the company contrasts with the annual renewals with price rises that, according to its presentation, other boiler insurers apply.

Engineer network and emergency response

YourRepair works with a nationwide network of engineers in the UK and states that it maintains partnerships with boiler manufacturers such as Ariston, Alpha, Baxi, Ferroli, Glow-worm, Heatline, Ideal, Potterton, Vaillant, Vokera, Viessmann and Worcester Bosch. The company declares that it offers breakdown assistance for boilers of any age and a rapid response service for emergencies. The call centre is based in the UK and operates 24 hours a day.

Customer profile and cover management

The company serves homeowners and landlords with a wide variety of boiler systems in homes that are either owned or managed. Its customers range from young couples and single occupants to families and the elderly. Existing customers can request repairs and manage their account through an online area available 24/7, which allows them to update details, pay bills and download documents. The company operates paperlessly and contacts customers annually to schedule the boiler service: for homeowners, between March and September; for landlords, together with the annual gas safety inspection (CP12).

Corporate structure and regulated activity

YourRepair operates under the company name YourCare Services Ltd, with registration number 09699907 and VAT number GB 499824419. The company has its registered office at The Mill, Congleton Road, Talke, Stoke-on-Trent. YourRepair is an appointed representative of HTG Finance Limited, an entity authorised and regulated by the Financial Conduct Authority for credit broking activities, which allows it to introduce financial solution providers to customers if the boiler needs replacing. The company clarifies that, as it is not an insurer, it is not subject to insurance regulation, which in its view speeds up repair processing as it does not depend on underwriters or extensive paperwork.

Contact channels and opening hours

The company distinguishes between general repairs, customer service and emergency hours. General repairs are handled Monday to Friday from 8:00 to 19:00, except public holidays. Customer service operates Monday to Friday from 9:00 to 17:00, also excluding public holidays. Emergencies, which include uncontrollable water leaks, complete lockouts from the property or break-ins leaving the property insecure, are covered 24 hours a day. For gas leaks, the company refers customers to the national gas emergencies number.

The Mill, Congleton Road, Talke, Stoke-on-Trent ST7 1NE · Phone: 0330 223 4422