JYSK

JYSK, Scandinavian-rooted homeware

JYSK is a furniture and homeware retail chain that presents itself as a global company with Scandinavian roots, established in Denmark in 1979. According to figures published by the company itself, it has more than 3,600 stores in 49 countries and 47 years of trading history.

Its catalogue is organised into broad home areas and ranges from furniture to bed linen and decorative accessories. Sales are made through the online store and a network of local stores, with services such as in-store collection of orders placed online.

Range by room

The offer is structured by living space, making it easy to identify the products it sells:

• Bedroom: foam and spring mattresses, divan bed bases, Ottoman beds, bed frames, bed slats, children's beds, wardrobes and bedroom furniture, as well as duvets, pillows, bed linen, sheets and mattress protectors and toppers.
• Bathroom: towels, textiles, bathroom accessories and laundry essentials.
• Living room and dining room: sofas, chairs, tables, TV units and furniture care products.
• Office: furniture and storage solutions.
• Hallway and storage: hallway furniture, wardrobe storage, wall solutions and small storage furniture.
• Curtains and blinds: ready-made curtains, roller, vertical and Venetian blinds, insect screens, window film and accessories.
• Garden: garden furniture, cushions, outdoor storage, sun shades and parasols, garden accessories, outdoor lighting and camping items.
• Homeware and decoration: decoration, textiles, table and wall items, kitchen, lighting and housewares.
• Children's room: furniture and accessories.
• Christmas: Christmas lighting, decorations and textiles.

Online shopping and in-store collection

The company combines the digital channel with its network of stores. Among the options it offers is the Click & Collect service, which allows you to reserve a product online and then collect it in store. The site includes a store finder with opening hours and a selector to choose your reference store.

The company also maintains an everyday low price programme, with a selection of items that keep the same price on an ongoing basis, and a price guarantee. The catalogue is completed with sections for new products, promotions, outlet and gift card.

Mattress guarantee and stable prices

JYSK highlights a 25-year guarantee for its GOLD line mattresses. It also maintains an everyday low price policy on a set of selected products, presented as a constant price not subject to occasional promotions.

Customer service and business sales

The customer service team handles queries about online orders, shipping and delivery, returns and claims, and products. The company states that the fastest way to get in touch is live chat or by phone, and that email queries may take up to 14 days to process. Outside service hours, claims are submitted via a form with photographic documentation.

The company also has a business-to-business sales channel (JYSK B2B) aimed at professional customers.

UK structure

The UK operation is run through JYSK UK Ltd, headquartered in Stockport. The company provides a customer service telephone number and company registration and VAT details for its UK entity.

Location and contact

Telephone: 03300 883818