Prostack

Prostack, managed hosting for agencies and ecommerce

Prostack is a British managed hosting company founded in 2016 by a team with over twenty years of industry experience. It presents itself as an independently owned and privately managed company, with the people who started it still at the helm. Its activity is aimed at digital agencies, ecommerce companies, and other businesses that need reliable performance.

The company describes itself as "the human face of managed hosting" and maintains that its support is in-house, with no call centres or outsourcing. Its commitments include a service level agreement with 100% uptime, free migrations without downtime, and customer service independently reviewed on Trustpilot.

Hosting services and in-house platform

Prostack's catalogue covers various hosting options: managed hosting, cloud servers, dedicated servers, shared hosting, reseller hosting, ecommerce hosting, and charity hosting. The company also operates Cito, its own in-house developed hosting platform.

Alongside hosting, it offers complementary services such as penetration testing, Cloudflare integration, and a migration programme to move servers from the current provider at no cost and without downtime. For agencies, it has a partner programme and an affiliate scheme.

Infrastructure, security, and backups

The company states that its entire platform is engineered from the ground up for speed and reliability, and that it tunes the configuration until bottlenecks are eliminated. The service includes continuous monitoring with alerts and metrics, backed by human staff 365 days a year.

On security, Prostack holds ISO 27001 certification and keeps data resident in the UK. It applies firewalls, WAF, and anti-malware protection, among other measures. It performs daily off-site backups, with restoration possible from a single file up to a whole server. Its in-house spam filtering cluster blocks unwanted email with 99.98% accuracy, according to the company.

Support and service commitments

Prostack maintains that it does not use tiered support or chatbots: every ticket is answered by a person within minutes, at any time. The company puts the average response time at six minutes and the average ticket resolution time at eleven minutes. Every account has a designated account manager who handles the customer relationship and accountability.

The company reports that in the last month it hosted 216 new sites. Its managed hosting plans start at £89 per month, according to information published on the site.

Leadership team

The company is led by Martin Cole, CEO, and Jimmy Crutchfield, CTO. Cole has twenty years of experience in the hosting industry, while Crutchfield comes from Cloudflare's site reliability engineering team. Both founded Prostack in 2016.

Customers and reviews

Among the customers cited on the site are National Geographic Kids, Ultimate Finish, Teapot Creative, Nine Four, and ProForm Fitness. Their managers highlight the speed of the site, the support received, and the swift resolution of issues. The company invites you to consult the independent reviews published on Trustpilot.

Headquarters and corporate details

Prostack is headquartered at 25 Town Square, Stevenage, Hertfordshire, SG1 1BP, United Kingdom. It is registered in England and Wales with company number 10076269 and VAT number GB261254229.

Location and contact

25 Town Square, Stevenage, Hertfordshire, SG1 1BP · Phone: 020 3322 1618 · Email: support@prostack.uk · Hours: Support 24/7, 365 days a year