Empire Delivery

Empire Delivery: white glove home furniture logistics in the United Kingdom

Empire Delivery Ltd is a British company founded in 2021 that operates as a third-party logistics (3PL) provider specialising in the delivery of furniture and bulky items. Its offering is aimed at furniture retailers and manufacturers that need to outsource final delivery to the customer with a standard of care typical of white glove service. The company presents itself as one of the highest rated two-person delivery partners in the country and states that it has achieved an average delivery success rate of 99% and an average five-star rating on Google and other platforms.

Home delivery and assembly services

The core of the business is home delivery across the United Kingdom with two-person teams, a format designed to handle large, heavy items. The service includes placing the furniture in the room chosen by the customer, assembly and installation, as well as removal of waste and packaging. The company describes this process as an end-to-end experience in which it takes on scheduling, communication with the recipient and execution of the delivery, acting as an extension of the retailer's brand in the final leg of the chain.

Storage and inventory management

Empire Delivery has storage facilities with more than 11,000 square feet of space, gated entrance and 24-hour CCTV surveillance. These facilities make it possible to hold customers' inventory and prepare it for dispatch. The company also offers order management software with real-time inventory tracking, automated processing to reduce errors and order upload manually or via CSV files.

Road haulage and reverse logistics

In addition to home delivery, the company provides road haulage services in the United Kingdom with rigid and articulated lorries, including the movement of palletised goods, furniture and commercial goods. For returns management, it offers reverse logistics solutions covering collection, inspection and reconditioning of the product, as well as delivery retries when the recipient is not at home and communication to reschedule the visit.

Customer service and collaboration model

The company maintains a customer service team that handles enquiries, issues and updates on order status, with post-delivery follow-up. In its relationship with retailers, it presents itself as a flexible partner: it states that it does not impose rigid contracts, is open to trials, joint ventures and partnerships, and adapts to last-minute changes. The company also declares that it offers continuous visibility over operations through its delivery software.

Background and evolution

Founded in 2021 as a storage and removals business, Empire Delivery acquired its first van that same year. In 2022 it entered the furniture sector, developing a delivery model focused on care, communication and customer experience alongside a small group of brands and manufacturers. In 2023 it consolidated its position as a logistics operator specialising in furniture and expanded its nationwide home delivery capacity. In 2024 it continued to expand its infrastructure. The company was a finalist in the Motor Transport Awards in the Furniture Delivery Specialists for Retailers category.

Location and contact

33 Cambridge Road, Stansted, England, CM24 8BX