Paymentshield

Paymentshield, general insurance for the UK property market

Paymentshield Limited is a company registered in England and Wales with its registered office at Southport Business Park, Wight Moss Way, Southport, PR8 4HQ. It is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 312708. The company presents itself as a general insurance provider and channels its offering through a network of partners rather than appearing on insurance comparison sites.

Insurance products

Paymentshield's catalogue covers home insurance, landlord's insurance, rent protection, tenant's contents insurance, mortgage protection, and income protection. The company states that its latest home insurance has a 5-star rating awarded by Defaqto.

Distribution through advisers and partners

Paymentshield does not market its products directly to the public on comparison sites. Its model is based on collaboration with financial advisers, estate agents, tenant services companies, fintech and proptech specialists, and other partners who offer the insurance to their clients. The company states that this approach allows insurance to be purchased alongside professional advice and with the backing of some of the UK's most recognised insurers.

For advisers and partners, Paymentshield provides tools such as the Adviser Hub, a commission calculator, the ability to customise documents with the partner's brand, a marketing toolkit, the GI Academy training programme, and specialised support teams. The company also offers a referral service so that partners can refer clients.

Customer service and policy management

Policyholders have an online area to manage their accounts, register claims, and view policy documentation. Paymentshield maintains a customer service team and an intermediary support team, with separate channels for general enquiries, commissions, and agency amendments. The company also has a dedicated national partnerships team focused on estate agents, proptech platforms, referencing services, concierge, insurtech, and fintech businesses that wish to integrate insurance into their operations.

Track record and corporate activity

Paymentshield states that it has accumulated 30 years of experience in the sector and describes itself as a market leader, a status it attributes to its own corporate presentation. The company states that its goal is to protect its policyholders' most treasured possessions and help keep families in their homes. Its stated priorities include brand responsibility, collaboration with selected insurers, and support for the local community through the annual selection of a charity to raise funds for.

Information resources

The company maintains a knowledge hub with guides, videos, and articles about insurance. Published topics include cover for bicycles and mobile phones within home insurance, the impact of home extensions on the policy, reviewing insurance at remortgage or product transfer, the scope of personal possessions cover, and legal expenses protection as an optional add-on.

Location and contact

Southport Business Park, Wight Moss Way, Southport, PR8 4HQ