iSpy Group

iSpy Group: coffee, water and vending equipment for businesses

iSpy Group is a British company based in Southend-on-Sea (Essex) that has been supplying commercial coffee systems, vending machines and water systems to UK businesses for more than twenty years. Its range covers everything from café-style bean-to-cup coffee machines to chilled water dispensers and snack and drink vending machines, with purchase, rental or leasing options.

Coffee machines for offices and businesses

The coffee range includes traditional machines from Gaggia (La Nera, La Decisa, La Giusta, La Precisa, La Reale, Ruby), Biepi, Iberital, San Remo and SED. It also offers grinders from Eureka, Biepi, Barista Pro and San Remo, as well as Eureka Atom automatic tampers, Tamper Disko and Tamper.

In the commercial bean-to-cup range, it offers models from Gaggia (G100, G300, G500, G700, GS MasterBrew), Jura (X4, X10, W8, W10, GIGA X3, GIGA X8, WE6), WMF (950 S, 1100 S, 1300 S, 1500 S+, 5000 S+, 9000 S+, Elevation 10, Peak 50, Espresso Next) and Westomatic (Autorista X, Primo X, Primo Compact, Primo Compact X). For capsules and single-serve pods, it sells the Area The Wave, The One and The Lattaero Milk Machine machines.

The company also offers its own coffee brand, Grizzly Bear Coffee, along with instant teas, granulated milks, hot chocolate and chocolate orange through its consumables department.

Water dispensers and hydration solutions

In the water section, iSpy Group distributes coolers from Borg and Overstrom (E4, E6, E7, B3.2), Oasis (Mirage 2, Danu, Aquila, Polaris, H₂ome), Onyx (bottle-fed or mains-fed), Quarrtz, Kalix (including foot pedal and contactless versions), iSpy Group 3300XSIP, ArcticStar 55, Taps Aqua Libra Flavour Tap, Alto Aqua, illi and Zip Hydrotap (Classic, Wave). It also sells comparisons of Borg and Overstrom models (C2/C3, T3, T2, T1, U1, U2) and the Billi Quadra Sparkling Tap.

The boiler range includes Instanta equipment (WMS6PB, CTS10TF, CTSBC28-10), Sureflow (SW13, Barista Pro CH1000), hot and cold water boilers, wall-mounted boilers (WA5N 1500) and countertop boilers, and Lincat models (M3F, WMB3F/B, EB3FX/HC/PB, EB3FX/TT, EB3FX/PB, EB3FX).

Vending machines and automated retail solutions

The vending range covers machines from Necta (Vivace, Orchestra, Swing R290, Melodia Twist, Maestro Touch, Opera, Opera Touch), Crane (BevMax, BevMax 4, Cali, Coti, Icon, Merchant Media, Merchant Combo, Merchant Ambient, Shopper 2) and outdoor solutions. These machines are designed for offices, gyms, hotels and schools, with purchase, rental or leasing options.

Services: installation, training and maintenance

The service process is structured in four steps: machine selection, delivery and installation by qualified engineers, staff training and ongoing supply of consumables and maintenance. The company has a team of engineers and customer service staff based in the UK, and offers support by phone or ticket system. Maintenance and cleaning services are scheduled according to the needs of each leased machine.

iSpy Group serves all types of businesses in the UK, from small start-ups to large corporations, and sells its own capsules, teas, filters and snacks with punctual delivery.

Company profile and customer reviews

With more than 21 years of experience in the sector, iSpy Group presents itself as a supplier of commercial coffee machines, vending machines and water systems, with flexible purchase, rental or leasing options. The company highlights that its machines are energy-efficient and environmentally friendly, and that mains-fed water dispensers reduce waste and electricity consumption.

On Trustpilot, the company shows a rating of 5.0 stars based on customer reviews that mention the speed of account opening, support during installation and annual maintenance of the equipment.

Location and contact

iSpy Group, 5th Floor, Dencora Court, Southend On Sea, Essex, SS1 2BB · Phone: 01702 886 222 · Email: customercare@ispygroup.co.uk · Hours: Monday to Friday: 9:00 – 17:00