Wavenet

Wavenet: managed IT and security services for the UK market

Wavenet positions itself as a managed service and security provider for businesses and public sector organisations in the UK. The company states it has over 22,000 client organisations, 1,500 employees — of whom more than 950 are engineers and specialists — a CSAT score above 90% and over 25 years in operation. Its proposition is built around the idea of delivering enterprise-grade infrastructure and services without the complexity of large corporations, with a named team and local support in the country.

Integrated connectivity, cloud and communications services

The company's portfolio covers several technical areas that can be contracted together or separately:

• Intelligent connectivity: fast, reliable internet and network access to keep teams and operations connected.
• Unified communications & voice: business mobility, VoIP, contact centres and cloud solutions.
• Cyber security (CyberGuard): monitoring, incident response, user training and accreditation support.
• Business continuity: resilience services to minimise operational disruption.
• Cloud & modern workplace: modernisation of legacy infrastructure and scalable environments.
• Mobile & IoT: device management, SIMs and optimised tariffs.
• Contact centre: scalable solutions to improve customer experience and operational efficiency.
• AI & automation: artificial intelligence and automation services to streamline operations.

The company also offers services related to the PSTN switch-off, such as planning tools and downloadable guides.

Stated goals for its clients

Wavenet outlines six areas of improvement for organisations that contract its services: reduce cyber risk and improve resilience; simplify and consolidate suppliers; modernise legacy infrastructure; adopt AI securely, including tools such as Microsoft Copilot; support hybrid and multi-site work; and improve customer and employee experience through seamless communications.

Sectors served

The company states it has experience in regulated and complex sectors in the UK. These include the public sector — with a presence in healthcare, education and local government —, primary and higher education, housing, commercial real estate, construction and engineering, transport and logistics, leisure and tourism, finance, retail, manufacturing, legal and wholesale. Wavenet identifies itself as a verified supplier for the public services sector.

Documented case studies

The site features several projects with concrete results:

• Driver and Vehicle Licensing Agency: implementation of a cloud contact centre with AI to integrate telephony, web and automation. £8 million in savings and 24/7 customer support are reported.
• NHS Sussex Partnership: migration of over 300 servers to a flexible cloud environment, with a 50/50 resilience split between environments.
• Ian Williams: deployment of a cloud contact centre integrated with core systems, serving over 400,000 households annually.
• Birmingham City University: workspace recovery solution with secure infrastructure for 200 contact positions, with 24/7 operational readiness.
• Royal Holloway University of London: modern hybrid infrastructure with HPE GreenLake, reducing data centre footprint and delivering ROI in months.

Corporate profile and presence

Headquartered in Solihull, Wavenet operates from 15 locations across the UK and offers local support. The company presents itself as a single partner with end-to-end service level agreements, a unified dashboard and a single point of contact, in contrast to managing multiple suppliers. Its credentials include G-Cloud 14 status and an excellent Trustpilot rating.

Location and contact

One Central Boulevard, Blythe Valley Park, Solihull, GB · Phone: 0333 234 0011