Wavenet

Wavenet, managed IT and security services for the UK public and business sector

Wavenet presents itself as a managed and security services provider for organisations in the United Kingdom. Its offering combines connectivity, communications, cloud, cybersecurity, business continuity, mobility, IoT, contact centre and artificial intelligence, with the aim of enabling its clients to modernise their infrastructure without relying on multiple suppliers.

The company states it serves more than 22,000 organisations, employs 1,500 people — of whom more than 950 are engineers and specialists — and has over 25 years of activity. According to its own data, it maintains a customer satisfaction score above 90% and operates from 15 locations in the United Kingdom.

Services for technology transformation

Wavenet's catalogue is organised into several areas. In intelligent connectivity, it offers internet and networks to keep teams and operations connected securely and efficiently. In unified communications and voice, it includes business mobile telephony, VoIP, contact centres and cloud solutions. Its cybersecurity area, called CyberGuard, covers monitoring, incident response, user training and accreditation support.

The company also provides business continuity services aimed at keeping operations running and minimising disruption, as well as cloud and modern workplace solutions to simplify legacy infrastructures. In mobility and IoT, it manages devices, SIMs and optimised tariffs. It completes its offering with scalable contact centres and AI and automation services to streamline operations.

Sectors served

Wavenet states it has experience in regulated and complex industries in the United Kingdom. Among the sectors it serves are the public sector — with a presence in healthcare, education and local government —, primary and higher education, housing, commercial real estate, construction and engineering, transport and logistics, leisure and tourism, finance, retail, manufacturing, legal and wholesale. The company describes itself as a verified supplier for the public services sector.

Documented success stories

The website includes several projects with concrete results. For the Driver and Vehicle Licensing Agency (DVLA), Wavenet implemented a cloud contact centre with AI that integrated telephony, web and automation; according to the case study, it achieved £8 million in savings and enabled 24/7 service with automation of routine enquiries. For NHS Sussex Partnership, it migrated more than 300 servers to a flexible cloud environment, with a 50/50 resilience split between environments. At Ian Williams, it deployed a cloud contact centre integrated with core systems, supporting more than 400,000 homes per year. For Birmingham City University, it delivered a permanent workplace recovery solution with secure infrastructure, protecting 200 contact centre positions and 24/7 operation without unplanned downtime. At Royal Holloway University of London, it implemented a modern hybrid infrastructure with HPE GreenLake, with consumption-based services, reduced data centre footprint and greater scalability.

Positioning and structure

Wavenet defines itself as the UK's most trusted managed service and security provider, a claim that corresponds to its own presentation. Compared to large operators and global integrators, it highlights faster delivery without corporate bureaucracy, a named team for each account and local support at 15 locations. Compared to smaller providers, it emphasises its 24/7 security operations centre, its more than 950 engineers and a team of 1,500 people. The company also indicates that it is a G-Cloud 14 supplier and has an "Excellent" rating on Trustpilot.

Its main headquarters is in Solihull, United Kingdom, and the company operates from multiple offices across the country.

Location and contact

Phone: 0333 234 0011