DrDoctor

DrDoctor: healthcare automation on NHS records

DrDoctor is a health technology company that markets a platform called System of Action™, designed to operate on the electronic patient records (EPR) of UK National Health Service (NHS) organisations. Its proposition is to read what the clinical record captures and automatically execute the appropriate next step, whether at the patient's entry into the system, in clinic, on the theatre list or in the community. The company states that its technology serves more than 70 NHS organisations.

Platform components

The offering is structured into several modules. At its core is the Patient Engagement Platform, presented as a set of tools to get patient engagement up and running quickly. Alongside it are Care Hub, aimed at helping patients become more active participants in their wellbeing through self-management tools; Hybrid Pathways, which automates administrative tasks and connects the patient journey while keeping clinicians in the loop; and Premium Bundles, which groups capabilities for co-ordinating care, accessing care and data-led care. The Smart Centre module incorporates predictive capacity controls to anticipate no-shows, intervene early and optimise clinic occupancy.

Features for healthcare teams

The platform covers four operational areas. In scheduling, it allows live slots to be surfaced in real time and validated patients to self-book appointments, prioritised by clinical need, waiting list status and actual availability that day. In communications, it combines voice agents, SMS, letters and two-way messaging, with automatic escalation between channels when the first gets no response. In preparation and monitoring, forms and assessments are completed before the appointment, and results and patient-reported outcome measures (PROMs) continue to come in afterwards. In orchestration, the company allows rules to be defined that direct patients along different pathways depending on whether they accept, decline, do not respond or return a form, with clinical oversight at the points the team chooses.

Stated objectives

Among the use cases the company highlights are reducing did not attends (DNAs), managing and prioritising waiting lists, reducing costs with cash-releasing savings, increasing existing capacity, recovering elective activity and connecting referral, pre-operative and recovery into a single perioperative journey. The company also mentions a delivery partner model aimed at identifying the obstacles that do not appear in the data and resolving them on the ground.

Integrations and deployment

DrDoctor declares interoperability with more than 20 hospital IT systems and states that go-live can be completed in weeks rather than years. The platform is presented as a system that enhances existing tools without replacing the human touch.

Client profile

The company targets integrated care systems (ICS/ICB), national services, acute hospitals, diagnostics, mental health and community services. Within each organisation, the platform is designed for patients, admin teams, clinical teams, data and IT teams, and operations leaders.

Patient communications

The company advises that the number 07860 039 092 is used to send communications to patients on behalf of their healthcare provider, so that recipients do not mistake it for an attempted fraud.