Alto Software

Alto Software: AI-powered CRM for UK estate and letting agencies

Alto Software is a software company specialising in CRM for the property sector. Its platform is designed for sales and lettings agencies, as well as social housing teams. The company states that more than 6,000 UK estate and letting agencies use its system, and that 95% of them never switch to another provider.

Platform and core modules

The product is organised into several modules covering the full cycle of estate and letting agency activity:

• Sales CRM: sales opportunity management, buyer tracking, sales progression, property marketing, consumer portal (Keyflo) and online auctions.
• Lettings CRM: landlord prospecting, tenant application management, automated certificate renewals, tenancy tracking and consumer portal.
• Property Management: compliance renewals, client accounting, smart applicant matching and property marketing.
• Alto Intelligence: an artificial intelligence layer that automates repetitive tasks through skills such as Appraisal builder, Listing writer, Property matcher, Progression chaser, Message writer and Alto IQ.

Alto Intelligence: AI automation

Alto Intelligence is the company's artificial intelligence offering. According to information on its website, this layer performs tasks that agencies repeat on every transaction. Among the functions described are:

• Appraisal builder: drafts valuation reports based on comparables and properties sold on the same street, in the agency's tone of voice.
• Listing writer: generates descriptions, bullet points and room-by-room copy from previously published listings.
• Property matcher: identifies applicants who genuinely match a property and explains why.
• Progression chaser: flags sales at risk and drafts communications for the solicitor.
• Message writer: drafts updates for sellers and landlords on behalf of the agency.
• Alto IQ: allows users to ask questions in natural language and get answers with numbers, charts or tables plus an explanation.

Key features

The platform includes tools for sales, lettings and property management. Among the capabilities mentioned are seller and landlord prospecting, buyer and tenant enquiry handling, sales and lettings progression, property marketing with portal uploads, the Keyflo consumer portal, online auctions, automated certificate renewals (gas, electrical, EPC and PAT), client accounting, applicant matching and compliance management with AML tools, audit trails and tenant referencing integrations.

Solutions by agency size and type

Alto Software organises its solutions according to agency size and type of operation. For single-branch agencies, it offers tools to reduce administrative workload. For multi-branch groups, it provides centralised visibility and control. It also has specific solutions for sales agents, letting agents and social housing teams, including councils and housing associations.

Migration, training and support services

The company offers migration and onboarding services, with free migration and go-live in an average of 16 days, according to its data. It also provides customer training, on-demand learning for teams and UK-based support. The company states that its platform saves more than 10 hours per week per user and reduces tenancy processing time by more than 65%.

Recognition and customer reviews

The website states that Alto Software has more than 250 verified reviews on platforms such as Kerfuffle, allAgents and Trustpilot. It includes testimonials from agency managers such as The Accommodation Bureau, Kings Hill Properties, Chase Buchanan and Reside Manchester, highlighting time savings and management improvements.