South East Water

South East Water: drinking water supply in the south east of England

South East Water is a water supply company serving 2.4 million customers in the south east of England. According to its own presentation, it distributes 550 million litres of water per day through a network of 14,500 kilometres of pipes (9,000 miles). The company serves both households and the construction, development, business and retail sectors.

Household services and account management

The company offers domestic customers the ability to manage their account online through the My Account service, which allows them to register, view bills, make payments, set payment preferences and provide meter readings. It also provides information on what to do when moving home and on water supply.

Available services include applying for a meter installation, applying for a surface water rebate, requesting asset plans and finding approved plumbers. The company also publishes data on water quality, water hardness and charges by area.

Emergency response and supply issues

South East Water has channels for reporting leaks, hazards, no water or pressure, strange smells in water and waste water problems. The company maintains an interactive map with information on service interruptions and allows customers to register for updates. It also offers an alternative water supply service for livestock.

Priority services and customer support

The company has a free Priority Services programme that provides additional help and support to customers who need it. It also offers assistance with paying bills through various schemes and works with trusted organisations to help customers. The company also handles notifications of bereavement and callback requests.

Water saving and efficiency

South East Water promotes water saving with tips for the home and garden, and offers free water-saving devices, as well as free home visits to improve water efficiency. The company markets the AquaSmart tool and, according to its site, has launched the 'Summer Hose Check' tool to help make water last all summer.

Hosepipe restrictions

The site indicates that all areas have hosepipe restrictions. A Temporary Use Ban (TUB) is in force in Kent, Sussex, Surrey, Hants and Berks.

Infrastructure, resources and environmental commitment

The company publishes information on its reservoirs and reservoir levels, and develops engineering projects to improve the water network. It also reports on its leak reduction plans and its environmental work. South East Water has an investor portal and publishes information on its governance, regulators, and accreditations and awards.

The company states that its vision is to be the water company people want to be supplied by and want to work for. It also supports the campaign 'Together we can end domestic abuse'.

Corporate and contact details

South East Water Limited has company number 02679874 and its registered address is South East Water, Rocfort Road, Snodland, Kent, ME6 5AH. The company offers contact forms, callback requests and a channel for submitting feedback. It also has careers sections with information on staff benefits and profiles of some team members.

Location and contact

South East Water, Rocfort Road, Snodland, Kent, ME6 5AH