IT Communications Limited

IT Communications Limited: business communications and connectivity in the UK

IT Communications Limited is an independent business communications provider with its registered office in Shoeburyness (Essex) and operations across the UK. The company presents itself as a single partner for voice, connectivity and technical support, with in-house engineering and customer service in the country. Its offering covers hosted telephony, PBX platforms, SIP channels, numbering, porting, internet access and leased lines, as well as hosting and cloud services.

Origins and evolution: from 3CX consultancy to its own platform

The company was incorporated in 2009, at a time when improvements in broadband speed and reliability were making VoIP a viable alternative to the ISDN and PSTN technologies traditionally used in UK telecommunications. After several years in the IT sector, Director Samantha Benwell began offering consultancy and telephone support for the 3CX system, starting with version 10. Growing demand led to the registration of I.T Communications Limited and an expanding customer base both in the UK and internationally. The company states that it has evolved from a specialist consultancy to operating its own communications platform.

Business voice and telephony platforms

The voice area includes business phone systems, VoIP, Microsoft Teams, SIP channels, telephone numbers, number porting, call rates and VoIP hardware. The company presents itself as a 3CX Gold Partner and Advanced Certified, and offers hosted 3CX with desktop and mobile apps, professional call handling and specialist support from the UK. It also offers Soft-Switch PBX, a business telephony platform with centralised call control, inclusive options and scalability, with managed migration. The company offers 3CX support, ad hoc support and 3CX AI.

Connectivity: broadband, fibre and leased lines

In connectivity, the company offers business internet access with FTTC and FTTP options, EoFTTC and EoFTTP, as well as dedicated fibre lines with symmetrical bandwidth, business SLA options and managed delivery. The company also mentions Active Network Protection. Each service is selected based on availability, performance and how dependent the customer's team is on connectivity.

SIP channels, numbering and porting

The company manages the complete voice foundation: PBX-compatible and scalable SIP channels; UK geographic, national, Freephone and memorable business numbers, with coverage of more than 580 UK areas and published pricing from £3 per month; and managed number porting to change provider while keeping the numbers customers already know. It also offers published call rate lookup through a live, read-only portal.

Own infrastructure and network

The independently operated communications platform is supported by two London data centres: DC1 Volta, in central London, and DC2 Sovereign House, in London Docklands. The infrastructure features 100 Gb diverse fibre, 200 Gb of usable bandwidth and 2 × 100 Gb of fibre between sites, with diverse interconnects and continuous service monitoring. The company states that this foundation gives it visibility and control below the application layer.

Cloud, hosting and infrastructure services

The catalogue is completed with hosting and cloud services: domain registration, London colocation, IP Transit, web hosting, virtual servers and dedicated servers. It also offers a wholesale programme for partners and website and portal services.

Mobile services

In mobile, the company offers SIM Only deals, mobile devices and phone & SIM bundles.

Service model and support

The company presents itself as a single partner responsible for the entire service, with published pricing and transparency. Its approach is based on assessing users, call capacity, sites, resilience and critical applications before recommending a solution. Support continues after migration through UK-based technical support, service monitoring and engineers who know the platform. The company declares UK engineering support and 24/7 network monitoring. At the time of analysis, its Trustpilot profile showed a rating of 4.8 out of 5 from 46 customer reviews, which highlighted responsive support, technical expertise and long-lasting relationships.

Location and contact

Seedbed Business Centre, Vanguard Way, Shoeburyness, Essex, SS3 9QY