TicketPlan

TicketPlan, refund protection for event tickets in the UK

TicketPlan is a British company that provides insurance cover to ticket agents, venues and locations across the UK. Thanks to this cover, ticket sellers can offer their customers the possibility of recovering the price of tickets or packages when they are cancelled due to specified unforeseen events. The company presents itself as the original creator of this type of refund protection and as the UK market leader in its sector, operating since 1999.

How the refund service works

The company provides buyers with an online refund application. The process is designed to make processing quick, simple and efficient. In the form, the applicant must select the corresponding seller from those listed: AXS, Eventcube, Glastonbury, Glistrr, Kaboodle, Lapland UK, Outgoing Ltd, Red Box, RLWC 2021 and the "All Others" option for all other cases.

Ticket sellers and venues served

TicketPlan's cover is aimed at ticket agents, venues and locations. Among the sellers listed in the application form are both sales platforms and specific events. The company has also developed specific products with some of its partners: together with AXS it created and launched a bespoke ticket insurance product for AXS customers in 2016, integrated through a simple solution.

Business relationships and customer reviews

Various managers of companies in the sector highlight their collaboration with TicketPlan. The box office manager of Performances Birmingham Limited recommends working with the company for its efficiency and support. The client services director of Ticket Arena/Event Genius notes that they have worked together since 2012 and that the protection gives their customers peace of mind. The director of Theatre Tickets Direct describes cancellation protection as indispensable for providing peace of mind with non-refundable tickets. The chief commercial officer of See Tickets emphasises TicketPlan's knowledge and experience in the ticket insurance and protection sector. The product manager of Loco2 states that the company helps offer reassurance to customers across Europe, both for journeys between cities and between countries. The founder and managing director of Gigantic values the team's responsiveness and professionalism, and mentions Ben and Graham. The managing director of AXS Europe describes the joint creation of a ticket insurance product in 2016. The operations manager of The Ticketline Network states that they have worked with TicketPlan since 2013 and that it was their first choice when deciding to offer ticket protection. The ticketing operations manager of Alt.Tickets/DHP recommends the services for their speed of implementation and customer service.

Corporate structure and regulation

TicketPlan Limited acts as an appointed representative of Pier Insurance Managed Services Limited, an entity authorised and regulated by the Financial Conduct Authority (FCA) with registration number 311798. The company is headquartered at Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF.

Location and contact

Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF