Ace Airport Parking

Ace Airport Parking: meet & greet airport parking at UK airports

Ace Airport Parking is a British company specialising in meet & greet parking for travellers using UK airports. Its service consists of a uniformed driver collecting the vehicle directly at the departure terminal and returning it to the pick-up point on arrival, so the customer does not need to use transfers or travel to a remote car park. The company operates at Birmingham, Gatwick, Heathrow, London Luton, Manchester, Southampton, Southend and Stansted airports, according to information on its website.

How the service works

The process is organised in three steps. On departure, the customer drives to the departure terminal or to the on-airport hotel; a uniformed Ace representative meets them, carries out a quick check of the vehicle and takes it to one of the company's secure car parks. The customer goes directly to the check-in area with their luggage. On return, after collecting their luggage, the customer calls Ace and a driver returns the car to the meeting point at the terminal. The company states that the service is available 24 hours a day, 365 days a year, and that collection and return take place just a few steps from the arrivals area, in multi-storey car parks.

Car parks and security

Vehicles are stored in off-airport car parks close to the airport, which have lighting and 24-hour security patrols. Ace Airport Parking points out that its car parks have received the Park Mark award, an initiative of the British Parking Association, which means they have been checked by the local police and meet strict security requirements. The company states that all its drivers are fully comprehensively insured to drive the customer's vehicle and that they use a road risk policy, as is usual in the motor industry.

Conditions and practical details

The minimum stay is one day and the minimum charge applies to one day at the daily rate. The maximum vehicle size accepted is 2.5 metres; motorhomes, trucks, caravans and trailers are not permitted. The company offers vehicle cleaning on request. The website shows valet parking packages from £19.99 and a loyalty programme with a 15% discount for members. Telephone support is available Monday to Sunday, from 9:00 to 17:00.

Customer profile and advantages highlighted by the company

The company presents the service as suitable for travellers with reduced mobility, families with luggage and children, and people with little time, as it avoids transfers and travel to remote car parks. Among the advantages highlighted on its website are the convenience of leaving the car at the terminal, the security of monitored car parks, the possibility of finding the vehicle ready on arrival and the speed of the booking process. Ace Airport Parking presents itself as a low-cost option and states that it offers a price match guarantee. The company calls itself "parking website of the year 2012" and operates under the company name ACE AIRPORT PARKING LTD.