Tech Centre

Tech Centre, British specialist in video game console repair

Tech Centre presents itself as a technical repair service focused on gaming equipment: home consoles, handheld consoles, controllers and VR headsets. The company claims to have completed over 200,000 repairs and puts its activity at 189,670 consoles, 24,088 handheld consoles and 209,004 controllers repaired, according to the counters shown on its website.

The service has been running since 2012 and is part of the CeX group, which allows it to use that chain's network of more than 380 stores in the UK as drop-off points for faulty equipment. The company states that it has repair facilities in the UK, Spain and China.

What it repairs and how it does it

The activity is organised into four main areas: consoles, controllers, handheld consoles and VR headsets. The site also mentions the addition of repairs for the PS5 Pro console and the Xbox Series 2 controller.

The process begins with an instant quote request through the website. The company describes a single-price model, with no complex pricing structures or hidden charges, and a standard turnaround of up to seven working days per repair. Shipping and return of the equipment are free, and the customer can track the status of the work via text messages, email or online tracking from their account.

Guarantees and service conditions

• No fix, no fee: if the equipment cannot be repaired, it is returned at no cost, with no inspection fees or additional charges.
• Two-year guarantee: applies to all repairs carried out.
• Online tracking: SMS and email updates and real-time tracking.
• Standard turnaround: up to seven working days.

Drop-off network and group structure

The company explains that equipment can be dropped off at any of the more than 380 CeX stores in the UK, from where it is channelled to the repair centres. Tech Centre describes itself as the consumer repair division created by CeX and Tech Centre, with more than three decades of combined experience between the two firms. The company maintains that this combination gives it access to quality parts and technical expertise on an international scale.

Technical profile and customer service

Tech Centre states that its technicians are qualified and that they share customers' interest in video games and new technologies. The company maintains telephone and email support channels, and offers a store finder to locate the nearest drop-off point.

Location and contact

Phone: 0800 288 4949 · Email: support@techcentre.co.uk