FShipp

FShipp: delivery fee refunds for online purchases in the UK

FShipp is a membership service that refunds users part of the delivery cost of their online orders delivered to UK addresses. The offer consists of refunding up to £5 per order, with a limit of 20 refunds per calendar month per member, provided eligibility conditions are met. The company does not act as a carrier and is not affiliated with the retailers mentioned on its website.

How the service works

The process begins with a purchase from any UK online retailer, excluding orders placed on Amazon.com. The order must have a minimum value of £60 (including VAT, excluding shipping) and an express delivery option must be selected at checkout. The user must then submit the claim within 30 days of purchase, attaching the order confirmation, receipt, retailer details, shipping charges, and purchase date.

Once the claim is approved, the amount is first applied as a subscription credit that reduces the next monthly charge. If the user cancels, has no upcoming charge within 30 days, or requests a payout, the refund is made to the original card within 14 days.

Eligibility and limits

The service is available for orders delivered to UK addresses, including Northern Ireland, the Channel Islands, the Isle of Man, and BFPO when the retailer ships to those areas. Excluded are orders from Amazon.com, cancelled or refunded orders, digital products, and gift cards. The maximum refund is £5 per order and 20 refunds per calendar month.

Subscription and free trial

FShipp offers a 3-day free trial. After that period, the subscription costs £69 per month, cancellable at any time. Registration can be done through the website form or directly at FShipp.com.

Customer service

Support is provided by email and chat, with a response within one business day (Monday to Friday). Telephone support hours are Monday to Friday from 9:00 to 18:00, UK time.

Location and contact

Phone: +44 330 822 0973 · Email: help@fshipp.com · Hours: Mon–Fri 9am–6pm UK time