MattressOnline

MattressOnline, British mattress and bed specialist

MattressOnline is a UK retailer dedicated to selling mattresses, beds and bedding. The company, previously written as Mattress Online, claims to have delivered over a million mattresses across twenty years in business and presents itself as a sleep specialist, with a product selection aimed at different types of user and budget.

Its catalogue is organised by product category, size, firmness and brand, and includes both mattresses and bases, headboards and textiles. The company states it works with UK mattress and bed brands and offers a range that, according to its own presentation, covers all sleep needs and budgets.

Mattresses: types, firmness and sizes

The mattress range is grouped by technology and by need. Categories include pocket sprung, traditional sprung, memory foam, hybrid, latex, gel, natural and organic, orthopaedic, hypoallergenic and anti-allergy, eco, kids, pillow top, zip and link for double beds, and rolled mattresses.

You can also shop by firmness, with options ranging from extra firm to soft, including firm, medium firm and medium. In terms of sizes, the catalogue covers from small single at 75 x 190 cm up to superking at 180 x 200 cm, with single, small double, double and king sizes, as well as European sizes. The company includes guides to help choose the right firmness and the most suitable mattress according to sleeping position.

Beds, headboards and bedding

The beds section includes frames, divan beds, storage beds, guest beds, sofa beds, TV beds, kids beds, guest beds and headboards. They are classified by size, by material (wooden, upholstered and metal) and by brands such as Silentnight, Elle Decoration, Novo, Jay-Be, Birlea, Vogue, LPD, Flintshire Furniture and Friendship Mill.

The bedding section brings together pillows (memory foam, latex, natural, hollowfibre, gel, cooling and hypoallergenic), duvets by tog (from 4.5 to 15 tog), mattress protectors (waterproof, hypoallergenic, quilted and cooling), toppers (memory foam, gel, natural and hypoallergenic) and blankets, including weighted and electric. The site includes buying guides for pillows, duvets and toppers.

Brands and featured models

The company states it partners with mattress and bed brands that share its focus on quality. The catalogue includes budget options from names such as SleepSoul, Luna and Horizon; options from established brands such as Silentnight, Sealy and Sleepeezee; mattresses from bed-in-a-box brands Emma and Simba; and high-end models from Harrison Spinks, Hypnos and TEMPUR.

Among the products highlighted on the site at the time of analysis were the Emma Original Elite, the Sealy Mellbreak Ortho Plus, the SleepSoul Comfort 800 Pocket, the Bodyshape Value Memory, the Millbrook Wool Luxury 1000 Pocket, the Sealy Posturepedic Elevate Blackwood, the Hypnos Cawthorne Deluxe and the Silentnight Air Plus 800 Mirapocket, as well as Panda's bamboo mattress protector and the Novo Madelin Silver Velvet bed frame. The prices and discounts shown correspond to the end-of-summer promotion advertised at the time, with savings of up to 55% off RRP.

Delivery, comfort trial and old mattress removal

MattressOnline presents itself as a pioneer of free next-day mattress delivery and offers this service across most of the UK, including weekends, with delivery to the room of your choice. The company combines a local team with national couriers for delivery.

The 100-night comfort trial applies to all mattresses sold separately: the customer can sleep on the mattress for up to one hundred nights and, after thirty, exchange it for another if it does not suit their needs. In addition, the company offers an old mattress removal and recycling service for £35 when purchasing a new one, with collection at the same time as delivery and collaboration with recycling facilities to reuse components.

Payment and customer service

The site allows payment via Klarna in two ways: pay in three instalments and 0% finance. The company indicates that finance is subject to approval and that the representative rate is 21.9% APR fixed, reduced to 0.00% in the promoted option.

The company has a team of advisors to help choose a mattress and maintains customer service channels, with telephone and email support. The site also publishes buying guides and a sleep blog, and has a trade stores programme.

Location and contact

Phone: 01709 780 881 · Email: customerservice@mattressonline.co.uk