Autonational Insurance

Autonational Insurance, car insurance broker in the United Kingdom

Autonational Insurance is a car insurance broker operating in the United Kingdom and presented as a sister company of Autonational Rescue, a roadside assistance service in the country. The company sells car policies directly and targets careful drivers resident in the UK, with a proposition based on a moderate standard excess and UK-based call centre support.

The entity is part of the RCIB group and its activity is managed by Right Choice Insurance Brokers Limited, a company authorised and regulated by the Financial Conduct Authority under reference number 475620. The company is registered in England and Wales with number 6423401.

Driver profiles and vehicles covered

The product range is aimed at drivers with specific needs. Among the profiles and vehicle types that the company states it covers are:

• Classic cars and kit cars
• Drivers with motoring convictions
• High performance vehicles
• Imported vehicles
• New and learner drivers
• Modified cars

The company also offers flexible levels of cover, including the option to take out third party, fire and theft cover only, and notes that it works with a wide panel of insurers to tailor each quote to the customer's needs.

Service and policy management

Autonational Insurance handles enquiries from the UK and offers instalment payment options. Policies are managed through an online customer portal, where policyholders can view their insurance certificate and associated documents, as well as request changes to the policy. The company warns that any modification may change the premium, up or down, and that, as a broker, it charges for administering the policy and may retain its commission on refunds.

For claims, the company has dedicated UK-based claims handlers who support the policyholder throughout the entire claims process. The company also sells, through its sister company Autonational Rescue, roadside assistance policies with customised cover, per vehicle, for short breaks and with European cover.

Complementary products and corporate group

In addition to car insurance, the company offers home and van insurance. Autonational Insurance is part of a larger group of companies owned by RCIB, which customers can access through Club RCIB.

Customer service and contact channels

The company has several email channels depending on the nature of the enquiry: sales, claims, general information, documentation and green cards. Telephone support is organised by department, with separate lines for sales, renewals, customer service, complaints and claims.

St James House, 27-43 Eastern Road, Romford, Essex, RM1 3NH