Zen Internet

Zen Internet, an independent broadband provider in the UK

Zen Internet is a British internet service provider that has been operating since 1995 and presents itself as the UK's oldest independent internet provider. Its offering is aimed at both homes and businesses and partners, and is supported by its own data network, which the company describes as one of the largest independent networks in the country.

The company states that it has been recognised as a Which? Recommended Broadband Provider for six years running, has won the PC Pro Best Broadband ISP award 22 times and is rated 'Excellent' on Trustpilot. These distinctions are presented as independent endorsements of the service provided.

Full fibre and broadband packages

The home catalogue revolves around fibre to the premises (FTTP), which the company markets as 'full fibre'. Its fastest packages reach download speeds of up to 2 Gbps, aimed at households with intensive use of streaming, gaming, video calls and simultaneous downloads. The website also mentions superfast fibre options and a home WiFi coverage solution called EveryRoom, as well as a specific category for those who work from home and another for gamers.

Availability depends on the customer's address: the company invites users to enter their postcode to check the speeds and packages available in each area, since full fibre does not yet reach all British homes.

Telephony, WiFi and hosting

• Digital Voice telephony, with flexible plans, fixed pricing and included UK minutes, plus a migration service from traditional analogue lines.
• WiFi boosters to extend home coverage and eliminate dead zones.
• Hosting and domains with a free website builder and technical support.
• Router equipment from the Fritz!Box and eero brands.

Price promise and customer service

Zen includes its so-called Contract Price Promise in all its broadband packages, guaranteeing that the monthly fee will not rise during the term of the contract. The company contrasts this policy with the annual increases applied by other operators. Customer support is provided from the UK by its own staff.

The company also identifies itself as a certified B Corp and states that it is working towards the goal of net zero emissions through initiatives such as the use of renewable energy and a router refurbishment programme.

Switching provider and business service

To facilitate portability, Zen uses the One Touch Switch system: the customer chooses the package, provides their details and the company handles the cancellation with the previous provider. It also offers the possibility of registering the current contract end date to receive a notification when the time to switch approaches.

In the business segment, the company offers full fibre and internet services for businesses and partners, with options tailored to different ways of working. Broadband can be purchased without a landline, adding Digital Voice only if you wish to keep a telephone number.