Angler Fulfilment

Angler Fulfilment: fulfilment for online sellers in Rochdale

Angler Fulfilment Ltd is a British company with operations based in Rochdale (Greater Manchester) providing third-party logistics (3PL) services to e-commerce sellers. Its offering is aimed at businesses handling volumes from 100 orders per month, a segment that, according to the company itself, is turned away by the large logistics operators. The company presents itself as an alternative to packing orders at home and to the large fulfilment houses.

Multichannel fulfilment services

The core service consists of receiving the client's stock, storing it and picking, packing and dispatching orders. The company operates with integrations for Shopify, Amazon, eBay, Etsy and TikTok Shop, plus more than 160 additional channels through its order management system. Platform connection is carried out during the onboarding process and has a one-off cost of £150 covering all connected channels.

The service catalogue includes:

• E-commerce fulfilment: picking, packing and dispatching orders.
• Amazon FBA prep: inspection, FNSKU labelling, polybagging, bundling and forwarding cartons to Amazon.
• Returns management: inspection, grading, refunding and restocking.
• International fulfilment: customs paperwork, DDP and IOSS.
• Bespoke fulfilment and same-day service.

Rates and commercial terms

The company publishes its rate card. Pick and pack starts at £1.10 for the first item for volumes below 1,000 orders per month, and falls to £0.95 and £0.85 as volume grows. Each additional item costs 25p, 22p or 20p depending on the tier. Postage is billed separately, with negotiated rates from Royal Mail, Evri and DPD. The company states that a typical single-item parcel usually comes to between £3.50 and £5.50, all in. FBA prep starts at 55p per unit and returns processing costs £2.00 per unit. There is no minimum order or monthly spend, and the contract is monthly rolling with 30 days' notice. New clients get 30 days' free storage. All prices exclude VAT and rates are reviewed each April; a peak-season surcharge of 20p per order applies in November.

Service levels and published commitments

Angler Fulfilment publishes its service levels monthly and reports them to each client via a dashboard. The stated commitments are: dispatch accuracy above 99.5%, same-day dispatch for orders received before 14:00, goods booked into stock within 48 hours and a response time of no more than two hours during business hours. Each client has a named contact, not a ticket system or a chatbot.

Onboarding and operations

Onboarding starts the same day and operations are live within three days of stock arriving. The client sends their boxes or pallets to the warehouse; the company inspects, counts and books the goods into stock within 48 hours, and the client can view inventory on a dashboard. Once stores are connected, orders sync automatically and are picked and dispatched the same day if received before 14:00, with automatic tracking for the buyer. The company also offers complementary services such as product photography, as well as brand activations in the form of pop-up kiosks in UK cities, filmed as reusable content.

Warehouse and coverage

Logistics operations are run from a warehouse in Rochdale, Greater Manchester. The company clarifies that this is a working warehouse with no retail counter or public access, and that stock arrives and leaves exclusively by courier. Delivery coverage spans the whole of the UK and international shipping, with an order cut-off at 14:00 for the Greater Manchester area. Client goods are covered by goods-in-trust insurance, as well as general liability and employers' liability insurance.

Company details and compliance

Angler Fulfilment Ltd is registered in England and Wales with number 17403880. The company is listed under the Fulfilment House Due Diligence Scheme approved by HMRC and holds ISO 9001 quality management certification.

Locations and premises

Location 1: Unit 32 Crown Business Park, Crown Top Lane, Rochdale, OL11 2PU

Location 2: 77 Smithy Bridge Road, Littleborough, OL15 0BQ