Euro Car Parts

Euro Car Parts, car parts with a national network across the UK

Euro Car Parts is a British chain selling car parts and accessories that operates under the trading name LKQ Euro Car Parts, owned by LKQ Group (UK) Limited. The company presents itself as the UK's number one supplier of car parts and structures its activity around an online store and a network of over 250 branches nationwide.

Range of parts and products

The company's catalogue covers over 100,000 products and is organised into several families:

• Service parts and kits: brakes, engine components, suspension and steering, transmission, cooling and heating, car electrics and car lighting, body and exhaust parts.
• Car lubricants and fluids, including transmission oils.
• Batteries, wiper blades and bulbs.
• Interior and exterior accessories, car cleaning and care, security and safety equipment, and in-car tech.
• Hand and power tools, lifting and recovery equipment, and tool storage.
• Travel and leisure items, motorcycle accessories and seasonal products (summer and winter).
• High-performance parts and styling.

Online shopping and Click & Collect

The company allows customers to order parts through its website or via 15-minute Click & Collect. It offers free UK delivery on orders over £50, easy returns and flexible payment with PayPal Credit. It has a mobile app for iPhone and Android from which customers can browse over 100,000 products and exclusive deals; the company presents it with a rating of 4.8 out of 5.

Volume purchase promotions

The site showed a volume promotion: 30% off when buying three parts with code SAVE30, 25% off when buying two with SAVE25 and 20% off when buying one with SAVE20. The offer excluded batteries, selected oils, clearance items, tools, accessories, car mats, performance parts and Star Buys, and was subject to terms and conditions.

Advice and customer service

The company states that it has a dedicated team to provide expert advice and assistance before placing an order. Its website includes help sections on order tracking, delivery information, returns and refunds, warranty, help centre, product recall, contact and complaints procedure.

Corporate structure and financial regulation

LKQ Group (UK) Limited, a company registered in England and Wales with company number 02680212 and VAT number 766436989, operates under the LKQ Euro Car Parts brand. The company is authorised and regulated by the Financial Conduct Authority (FRN 738734) and acts as a credit broker, not a lender, introducing customers to PayPal Credit. The company also maintains a corporate website and information areas on corporate social responsibility, careers and affiliate programme.