Fuel Fixer Ltd

Fuel Fixer Ltd: specialists in draining incorrect fuel in the UK

Fuel Fixer Ltd is a British company dedicated to fixing refuelling errors, known as misfuelling. Its service consists of draining the incorrect or contaminated fuel directly at the vehicle's location, whether on the roadside, at a filling station or at the customer's home. The company claims to be the number one specialist in this field and to have rescued nearly a quarter of a million motorists since it was founded in 2009.

The service is designed to avoid towing and garage costs. According to the company, 98.3% of booked jobs are completed successfully and, in most cases, the driver can get back on the road within an hour of calling. The average arrival time stated is 46 minutes.

Procedure and equipment

Fuel Fixer technicians arrive with mobile units equipped to safely extract the incorrect fuel. The process includes, where necessary, fully flushing the fuel lines, filters and pumps. The company also provides clean fuel at pump prices so the customer can continue their journey. If additional work is required, the technician will advise, although the company notes that this is rare.

Fuel Fixer claims to have developed its own technology to extract all the fuel without the need for garage intervention, and has a post-treatment additive that the technician may recommend in some cases to minimise subsequent problems.

Types of error and symptoms

The company handles both petrol in a diesel vehicle and diesel in a petrol one, as well as any other form of fuel contamination. Among the symptoms it describes are the engine refusing to start after refuelling, loss of power, rough running, misfires, blocked fuel lines, white smoke from the exhaust or dashboard warning lights coming on.

Fuel Fixer warns that there is no safe amount of incorrect fuel and that it must be removed completely. Petrol in a diesel engine removes the lubrication provided by diesel, which can damage pumps, pistons and cylinders; moreover, according to its own tests, petrol mixed into diesel starts to degrade fuel lines in less than a day. Diesel in a petrol engine causes loss of power and rough running.

Services for individuals and businesses

In addition to serving individual motorists, Fuel Fixer provides services to fleet owners, heavy and commercial vehicles. It also offers contract services to insurance companies, roadside assistance companies and official dealerships.

The service includes fast despatch from the nearest centre, after-service support and a free advice hotline, as well as detailed VAT invoices and engine reports to help with insurance claims.

Coverage and certifications

The company has mobile units in most major UK cities, as well as in Ireland and mainland Europe. Fuel Fixer is certified to ISO 9001 and 14001 standards, and holds Environment Agency accreditation. It also has APEX, Safety Passport, CARS and EcoStar approvals, and operates fully insured.

The extracted fuel is transported and stored in accordance with the licence required by the Environment Agency, and is subsequently re-refined to be reintroduced into the supply chain.

Recommendations for misfuelling

Fuel Fixer advises that, in the event of a fuel error, you should not start the vehicle or, if already driving, stop and turn off the engine as soon as it is safe. Then, turn on your hazard lights, ensure the safety of the occupants and call its hotline. The company stresses that you should not attempt to drive, as this worsens the damage, and that it is important to act quickly to avoid greater damage to the fuel system.