Domex Ltd

Domex Ltd: kitchen appliance repair in South East England and the Midlands

Domex Ltd is a kitchen appliance repair company operating in South East England and the Midlands region. With over 70 active field engineers, the company carries out repairs on a wide range of domestic appliances, including washing machines, dishwashers, fridges, freezers, tumble dryers, cookers, ovens, extractor hoods and hobs. The company presents itself as an award-winning service and service partner to several manufacturers.

Repair and installation services

Domex Ltd's service catalogue covers the repair of major kitchen appliances:

• Washing machine repairs
• Fridge and freezer repairs
• Dishwasher repairs
• Oven and cooker repairs
• Tumble dryer repairs
• Extractor hood repairs
• Hob repairs

In addition, the company offers installation services for cookers and ovens, dishwashers, integrated fridge freezers, tumble dryers and washing machines.

Geographic coverage

Domex Ltd serves South East England and the Midlands. The company details an extensive list of locations covered, including Barnet, Battersea, Beckenham, Birmingham, Brighton, Bromley, Camden, Canary Wharf, Clapham, Coventry, Crawley, Croydon, Dartford, Dulwich, Ealing, Enfield, Epsom, Greenwich, Guildford, Hackney, Hammersmith and Fulham, Hampstead, Harrow, Hatfield, Horsham, Hounslow, Ilford, Islington, Kensington and Chelsea, Kingston Upon Thames, Leatherhead, Leicester, Lewisham, Lincoln, Nottingham, Orpington, Reading, Redhill, Richmond upon Thames, Romford, Slough, Solihull, Surrey, Sutton, Sutton Coldfield, Waltham Cross, Walthamstow, Wandsworth, Watford, Welwyn Garden City, West Berkshire, West Bromwich, West Ham, Wimbledon and Wood Green.

Brands and spare parts

The company presents itself as an approved service centre for a wide list of appliance brands, including AEG, Ariston, Bauknecht, Baumatic, Beko, Belling, Blomberg, BORA, Bosch, Bush, Candy, Caple, CDA, Currys Essentials, Daewoo, De Dietrich, Delonghi, Diplomat, Electrolux, Elica, Flavel, Fridgemaster, Frigidaire, Gorenje, Haier, Hisense, Hotpoint, Hoover, Hygena, IKEA, Indesit, John Lewis, Lamona, Leisure, LG, Liebherr, Miele, Neff, Rangemaster, Samsung, Siemens, Smeg, Tricity Bendix, Whirlpool and Zanussi, among others. Domex Ltd states that it has thousands of spare part lines in stock in its warehouse and in its fleet of vehicles, with tracking to check availability. The company can send a text message when a part is back in stock.

How the service works

Domex Ltd offers same-day or next-day visits, with three-hour arrival slots for the engineer. The customer can choose the day and time of the visit and receives a notification more than 30 minutes before the technician arrives. The company states that four out of five repairs are resolved in a single visit. Diagnostic and repair prices are quoted separately: the customer only pays the repair fee if the appliance is fixed; otherwise, they only pay for the diagnostic. Repairs include a 12-month guarantee on labour and any electrical or mechanical non-cosmetic parts fitted. Customers can track the progress of the repair through the 'My Repair' section of its website.

Track record and awards

With over 20 years of experience, Domex Ltd presents itself as a multiple Total Excellence & Quality Award winner and Whirlpool's Number 1 Service Partner. The company states that it is a service partner to most major manufacturers. Its engineers receive ongoing training and are DBS (CRB) checked.