Jack Hayward Insurance Services

Jack Hayward Insurance Services: family-run brokerage specialising in musical instruments

Jack Hayward Insurance Services is a family-run musical instrument insurance brokerage established in October 1983. Founded by Jack Hayward, the company later passed to Iain Hayward and today also has the active involvement of Sarah Hayward, his daughter. The firm presents itself as a family business with more than forty years of experience in the sector.

The company operates under the trading name Jack Hayward Insurance Services, the name under which Y&S Technologies Ltd acts, an entity authorised and regulated by the UK Financial Conduct Authority with firm reference number 761121. The company is registered in England and Wales with number 4537806.

All-risks policies and new-for-old cover

All policies sold by the brokerage are all-risks and include new-for-old cover. The company states that, as standard in all its insurance policies, the following benefits are included:

• Up to £4,000 for hiring a replacement instrument while the policyholder is without their own, whether for repair or replacement.
• Up to £3,500 for shipping the instrument to and from specialist repairers or manufacturers anywhere in the world.
• Cover for instruments left in unattended vehicles.
• All-risks cover.
• Public liability cover of up to one million pounds.

The firm states that these covers reflect its experience with claims and are intended to cover expenses that, according to its presentation, other competitors usually exclude.

Instruments and groups covered

The insurance catalogue covers a wide variety of musical instruments. Among the categories the company details are harps, concertinas, pianos and keyboards, folk instruments, bagpipes, cellos and double basses, woodwind, brass, string and percussion instruments. It also offers specific cover for high-value instruments and for accessories.

The brokerage serves professional musicians, students and members of pipe bands, among other profiles. The company stresses that it understands both the financial and sentimental value of the instruments insured.

Personal service and claims handling

Jack Hayward Insurance Services emphasises a people-based service model, with no chatbots or automated forms. According to its presentation, when a customer calls, they speak to a specialist with knowledge of the sector. The firm states that its team is professionally qualified by the Chartered Insurance Institute (CII).

On claims, the company states it has handled thousands of claims for all types of instruments throughout its history. It notes that over the last five years it has paid more than 95% of all claims submitted. Handling includes, it says, the possibility of hiring a replacement instrument so the policyholder does not lose lessons or income, as well as the cost of transporting the instrument to the repair workshop.

Company details and contact

The brokerage has its registered offices at 75 Victoria Rd, Mortimer, Reading, RG7 3SL, in England. Telephone opening hours are Monday to Friday, 10:00 to 18:30.

75 Victoria Rd, Mortimer Reading. RG7 3SL · Phone: 0118 384 2025