StayRight

StayRight, full-service Airbnb management in the UK

StayRight is a British company specialising in the management of short-term Airbnb-style accommodation. Its approach is to operate the owner's property as a business, handling setup, listing on more than 20 platforms, booking management, guest support and maintenance, with the stated aim of maximising returns and reducing the owner's operational burden.

Services for property owners

The company offers a comprehensive service covering everything from the initial preparation of the property to its ongoing operation. The services it details include:

• Dynamic pricing strategy to balance nightly rates and occupancy.
• In-house guest support, with specialists available every day from 9:00 to 22:00 and response times under 20 minutes.
• Guest vetting and security deposits through its own red-flag detection system.
• Professional housekeeping management with negotiated rates and cleaning after every checkout.
• Hotel-standard bed linen and towels.
• Maintenance management with tracking systems and issue resolution.
• Listing on more than 20 booking platforms.
• Direct booking strategy through its own website to reduce online travel agency commissions.
• Monthly reports and transaction accounting.
• Client support channels, with monthly calls or dedicated support lines.

Onboarding process

Adding a property involves three steps. First, the team assesses with the owner whether short-term rental is the best option and projects estimated income. Then the property is prepared for market, with a setup process that can be full-service or involve the owner. Finally, the property is listed on more than 20 platforms and on the direct booking website, at which point revenue management is applied.

Team

The company's structure includes Zac Ratcliffe and Eve D'Arcy as directors, Jacqui Haviga as operations coordinator, Amber Archer as property manager, Rose D'Arcy as head bookkeeper, Judith Rodriguez as bookkeeper, Angela Bolcan as guest experience team lead and Yovee Lanorias as guest experience specialist.

Stated figures and coverage

StayRight states it achieves 20% higher yields than traditional rentals, average occupancy above 75% and a guest rating of 4.5 out of 5. The company operates in the UK and its income estimate form covers cities including Cardiff, Swansea, Newport, London, Brighton, Bristol, Southampton, Oxford, Reading, Cambridge, Manchester, Birmingham, Leeds, Liverpool, Newcastle, Sheffield, York, Nottingham and Leicester.