Encore Estate Management

Encore Estate Management, residential management with offices in six British cities

Encore Estate Management Ltd is a residential property management company founded in 2004 by real estate professionals drawing on their own experience as property owners who had received poor service in the management of their buildings. The company explains that it chose the name Encore for its association with a great performance and that it adopted from the outset the philosophy of treating every property as if they lived there.

Its activity is organised from local offices covering London and the South East of England, Peterborough and the East, Bristol and the South West, Manchester and the North West, and from Nottingham for management across the Midlands. The firm states it has more than 500 people on staff.

Types of developments it manages

The company presents itself as a manager with experience in developments of different nature and complexity:

• Multi-tenure developments, from complex urban regeneration schemes to new-build developments with residential, commercial and public spaces.
• Apartment buildings, including mansion blocks, Grade II listed buildings, new-build developments and traditional buildings.
• Private housing estates, from small private open spaces and shared roadways to large new villages and communities with extensive facilities and land not adopted by local authorities.
• Commercial areas: commercial building structures, shared communal areas and rent collection services.

Management method and financial control

Encore structures its model around three pillars it considers essential: people, systems and processes. It adjusts its property managers' portfolios so they can work proactively without being overloaded and organises meetings with residents' groups, RMCs and RTMs according to each estate's cycle and milestones such as the budget or planned works.

Financial management is central to its offering: the company states it has a reputation for precise control of estate accounts, with expenses and arrears under control, and sends budgets, service charge demands and annual accounts on time. Its financial information is presented in a clear format to facilitate cost control.

Maintenance, compliance and safety

The firm states it has incorporated into residential management the facilities management practices common in commercial buildings. Each estate has an asset register and a planned maintenance programme that ensures periodic tests and inspections are carried out and monitored, as well as a long-term maintenance programme based on the estimated useful life of the built elements and their systems.

Safety and compliance are, according to its presentation, at the heart of its activity. The company is ISO 45001:2018 certified and has passed the annual BAFE SP205 audit against the new British Standards for fire risk assessment, as reported on its website. Fire safety in residential buildings is among its stated priorities, in line with UK legislation on the matter.

Relationship with residents and clients

Encore works alongside residents, whether organised as an RMC, RTM or residents' association, and shares and consults on relevant management matters, from budgets to planned and long-term maintenance. It presents information in a structured and plain language format to facilitate understanding, decision-making and monitoring of matters.

Property owners have access to a secure residential management portal and app, available 24 hours a day, where they can check updates about their development, view account information and make secure payments. The website also includes a residents' page with information on common procedures.

Awards and corporate structure

The company was a finalist in the IWFM Impact Awards 2026 and won two awards at The Property Institute's ACE Awards 2026: Outstanding Customer Service and Managing Agent of the Year in the 20,000+ units category. In 2026 it also publicly reflected on its twenty years of property management.

Its leadership includes Joaquim Fillola as Chief Executive Officer, James Peace as Finance Director and Jeremy Chard as Commercial Director, alongside directors of estate management, client accounting, technology, human resources, health and safety and business development, and a structure of regional directors for London, Nottingham, Berkshire, Cambridge, Peterborough, the North and North West and the South West.

EPMG Legal is its legal services division. The company warns that a website uses that name and its office address without any connection to it, and asks to be contacted only through the details published on its own website. Encore Estate Management Ltd acts as an appointed representative of Alexander Bonhill Limited, authorised and regulated by the UK Financial Conduct Authority.