Pure Utilities

Pure Utilities, licensed water provider for businesses in Scotland

Pure Utilities is a trading name of Pure (CGV) Limited, a company registered in England and Wales with number 09548345. The company operates as a licensed provider of water and wastewater services for non-domestic customers in Scotland and is regulated by the Water Industry Commission for Scotland. Its activity focuses on switching supplier, consumption efficiency and managing water-related incidents.

Switching supplier and independent advice

The company presents switching supplier as a simple process and supports the customer with a team of water specialists who answer their questions before contracting. In addition to managing the transfer, it offers independent advice, recommendations and guides aimed at reducing water consumption and bills. The site states that savings can be achieved within seven days of switching.

For those who have not yet decided to switch, the company handles enquiries without obligation and provides a contact form to resolve questions about the service.

Water efficiency self-assessment

Pure Utilities offers a free water efficiency self-assessment pack, in downloadable PDF format, designed for the customer to analyse their premises and identify potential areas for improvement. The company also encourages submitting meter readings, which gives access to free efficiency tips.

Services for business customers

The service portfolio is organised around several areas: switching supplier, information on the transfer process, deemed contracts, the procedure for gap sites, and submitting details for these. The company also facilitates the management of enquiries and complaints through its own procedure.

Among the services available to customers are the customer area, payment by direct debit, submitting meter readings, checking prices, requesting a copy bill, moving premises, payments, service requests and FAQs about supply.

Incident and emergency support

The company distinguishes between incidents inside and outside the property boundary. In the event of flooding, burst pipes or leaks outside the property boundary, it indicates that Scottish Water can be contacted or Pure Utilities can be informed so that it reports it. If the incident occurs within the property boundary, it is up to the customer's current licensed provider to advise on the appropriate procedure. For out-of-hours emergencies, the company provides a specific number.

Profile and service approach

The company presents itself as a modern business that seeks to be the natural choice for Scottish businesses and aspires to be Scotland's most customer-focused licensed provider. It states that its team works in call centres located in the UK and that it adapts prices and discounts to the specific needs of each business. Among its principles, it declares a passion for customer support, actively listening to comments and suggestions, incorporating new technology to reduce consumption and publishing procedure and policy documents to maintain transparency.

The site also includes industry-related news, such as the update of Scottish rateable values for 2026-27, Scottish Water's announcement of the increase in wholesale charges for 2026/27 and recommendations for efficient water use during supply interruptions.

Location and contact

Portway House, The Pavilions, Preston PR2 2YB · Phone: 0330 113 3050 · Email: enquiries@pureutilities.co.uk