Ayom Debt Recovery

Ayom Debt Recovery: no-win, no-fee debt recovery in the UK

Ayom Debt Recovery is a debt collection agency with its operating base in Preston (UK) that works on a no-win, no-fee basis: it charges no upfront fee and sets its commission at 15% of what it manages to recover. The company, which operates under the legal name Are You Owed Money Ltd, presents itself as an option designed to reduce the client's risk, since it only earns when the debt is actually collected.

Types of debt it handles

Its range of services covers both the business and the consumer sphere. Among the categories the agency states it can take on are:

• Recovery of commercial and business debts.
• Commercial rent arrears.
• Private tenant rent arrears.
• Personal debts and loans.

The company structures its offering across several service lines: business, consumer and corporate debt recovery, as well as mediation and debtor tracing.

Client portal and claims process

One of the features the agency highlights is its interactive client portal, available 24 hours a day, where users can sign up, submit their debt details and track the status of their cases. The process the company describes consists of three steps: signing up online with the details of the debts to be recovered, tracking the case through the portal and, once collection has been achieved, providing bank details to receive payment.

The company also offers the option of making payments through its website for those debtors who have been contacted by it.

Technology and legal team

Ayom states that it combines debtor tracing software and an internal case management system with the work of its collections team. It also has its own in-house legal team which, according to the company, takes part in the recovery process and can speed up certain cases. The agency attributes to that legal backing the ability to rebut disputes and to shape its collection strategy.

Experience with international clients

Among the cases the company publishes is that of a European company it helped recover more than £50,000 from a debtor based in the UK, as well as that of a US Fortune 500 company that instructed it to collect two debts from separate limited companies in the Slough area. The agency states that it works daily with debtors inside and outside the UK and that its client base comes from various countries.

Company and contact details

The company is registered in England and Wales with company number 8987565 and VAT number 198 978 706. Its registered address is Bartle House, 9 Oxford Court, Manchester, M2 3WQ, while correspondence is directed to a PO box in Preston (PR2 0GF). Telephone support is split across three lines — new clients, general enquiries and collections — and the contact email address is enquiries@ayom.co.uk. Office hours are Monday to Thursday 9:00am to 5:15pm and Friday 9:00am to 4:00pm.

Offices and premises

Main office: Bartle House, 9 Oxford Court, Manchester, M2 3WQ

Preston office: Ayom Debt Recovery PO Box 976 Preston PR2 0GF