Portsmouth Water

Portsmouth Water, drinking water supply in south-east England

Portsmouth Water is a water supply company that has operated in southern England since 1857. Its supply area extends across south-east Hampshire and West Sussex, from the River Meon in the west to the River Arun in the east, and covers 868 square kilometres. The company states that it serves a domestic population of more than 700,000 people, as well as industries, large defence establishments and various types of commercial businesses.

Abstraction, treatment and distribution

The water it supplies comes from springs, wells, boreholes and surface water sources within its operating area. The company describes its activity as converting raw water into drinking water, as well as storing and distributing it to the properties it supplies. Its corporate website also details the water quality standards that drinking water must meet and offers recommendations for maintaining water quality in the home.

Services for domestic customers

The company provides households with an online account to manage procedures and enquiries. Among the services and processes it offers are submitting meter readings, requesting a meter installation, reporting changes of name and address, setting up a direct debit, registering for the priority service for customers who need it, water quality enquiries, water saving tips and bereavement notifications. It also offers help with paying bills and applying for a payment break.

Support for businesses, developers and landlords

In addition to domestic services, the company has specific sections for businesses, property developers and landlords. The website includes information on charges, service standards, complaints handling and wholesale services. For developers, it offers information on developments and projects.

Infrastructure and projects

Among the projects and infrastructure the company highlights are Havant Thicket Reservoir, various ongoing projects, the draft drought plan for 2027 and water resources planning. The website also publishes information on the current water situation in its area, an independent challenge group and the business plan for the period 2025-2030.

Transparency and governance

Portsmouth Water publishes policies, reports and regulatory documents, financial statements and corporate strategies. The company also provides information about its Brockhampton pension scheme and about associated organisations. In terms of quality and service, the company states that it maintains high standards of customer service and the lowest water supply charges in England and Wales, a position the company itself attributes to its management.

News and community relations

The corporate website features news and community events, as well as career opportunities. Recent information includes the completion of more than three kilometres of water network improvements in Hampshire and West Sussex, a partnership with Vyntelligence to launch personalised water efficiency support and a piece about the company's customer service team.