Passenger Assist

Specialist assisted transport in Peterborough and the East of England

Passenger Assist is a non-emergency transport company based in Peterborough that works exclusively with disabled passengers, elderly people and vulnerable users. Its service is built around vehicles adapted with a tail-lift (WAV with tail-lift), wheelchair restraint systems and drivers trained to assist the passenger throughout the entire journey. Booking is always in advance and the company operates in Peterborough, Cambridge and the whole of the East of England.

The company presents itself as an alternative to the conventional taxi: compared with the limited assistance and lack of understanding of complex mobility needs that it attributes to standard taxis, it offers accessible minibuses, drivers with specific training and a structured booking system with wait-and-return support for appointments.

Assisted transport services

The service catalogue covers journeys linked to health, daily life and leisure:

• Transport to hospitals and clinics, including GP appointments, physiotherapy and outpatient consultations.
• Dedicated transfers to Addenbrooke's, Royal Papworth, Peterborough City, Hinchingbrooke and Stamford hospitals.
• Hospital discharge and transport back home.
• Transport for case managers, solicitors and rehabilitation providers.
• Corporate accessible transport.
• Airport transfers and long-distance assisted travel.
• Transport to care homes and supported living.
• Day trips, social and family visits, and outings to accessible visitor attractions.
• Assisted shopping and errands.
• Transport for clinical trials and research.
• Events and festivals.
• Funeral transport for wheelchair users or elderly passengers.

Fleet and capacity

The company operates accessible vehicles with 5, 6 and 8 seats, with capacity for one or two wheelchair users depending on the vehicle. The vehicles have space for family members, carers or companions and can accommodate folding mobility aids. Access is via a tail-lift, without steep ramps, and wheelchairs are secured with approved harnesses and restraint systems.

Drivers, training and licences

Drivers have MiDAS training for transporting wheelchair and assisted passengers, first aid training and disability awareness, and enhanced DBS checks. The company operates with a licence and authorisation from Peterborough City Council. Drivers wear uniforms and receive training in wheelchair handling. Door-to-door assistance is offered when agreed in advance and journeys allow extra time.

Assistance dogs and passenger care

Passenger Assist defines itself as an assistance-dog-friendly service: registered guide dogs and hearing dogs are welcome at no extra charge. The company asks that you mention at the time of booking if you are travelling with an assistance dog. The vehicles, spacious and accessible, are described as a comfortable environment for both the passenger and the animal.

Bookings, accounts and coverage

All journeys are pre-booked. The company offers fixed prices by phone, corporate or individual accounts and wheelchair transport availability in the evenings and at weekends, subject to availability. The stated coverage includes Peterborough, Cambridge and the East of England, with mention of national coverage.

Awards

The company states it has received the Best Consumer Services StartUp of the Year 2026 award in the East of England, presented by the UK StartUp Awards, and the Best Accessible & Assisted Transport Provider 2026 in Cambridgeshire, awarded by SME News.

Location and contact

Phone: 01733 208208 · Email: info@passengerassistcambs.co.uk · Hours: Pre-booking required; evenings subject to availability and weekends available