Canopy

Canopy, technology to simplify renting in the UK

Canopy is a technology platform that operates under the legal name Better Renting Limited and presents itself as a tool to streamline the rental process. Its offering targets three distinct audiences: renters, letting agents, and landlords. The company states that its technology enables fast referencing and seamless moving services, with the goal of allowing each party to focus on everything else.

Services for renters

For renters, Canopy offers a RentPassport, a tool that helps them get rent ready, along with integrated moving services. The platform also publishes a Rental Affordability Index and informative content about RentalHealth, a proprietary concept the company uses to refer to financial health related to renting.

Services for agents and landlords

For letting agents and landlords, the company highlights a fast and hassle-free referencing system. Agents have dedicated access to the platform, with support available through a dedicated email address. The company also offers resources and information about the rental market through its insights section.

Corporate structure and regulation

Better Renting Limited, which trades as Canopy, is registered in England and Wales with company number 06842132. Its registered office is located at 8 Axon, Commerce Road, Lynchwood, Peterborough, PE2 6LR. The company acts as an appointed representative of Let Insurance Services Limited, an entity authorised and regulated by the Financial Conduct Authority (FCA) with register number 474985, and is permitted to carry on insurance distribution activities on behalf of that entity. Additionally, Better Renting Limited is an agent of Plaid Financial Ltd, an authorised payment institution regulated by the FCA under the Payment Services Regulations 2017 (firm reference number 804718), which provides regulated account information services through Canopy as its agent.

Customer service and support

The company has a help centre as the first point of contact, with specific sections for renters, guarantors, and agents. Renter support is handled through a dedicated phone number and email address, while agents have their own email address. Customer service opening hours are Monday to Wednesday 9:00 am to 6:00 pm, Thursday 9:30 am to 6:00 pm, Friday 9:00 am to 6:00 pm, and Saturday 9:00 am to 12:00 pm.

Resources and industry information

Canopy maintains a resources section that includes a Rental Affordability Index and market content. The platform also allows users to subscribe to a newsletter with product updates, renting information, and tips on RentalHealth. The company operates exclusively online, with no in-person service locations identified in the available information.

Location and contact

8 Axon, Commerce Road, Lynchwood, Peterborough, PE2 6LR