ARC Parking

ARC Parking, park and ride parking for Heathrow

ARC Parking is a park and ride service located near Heathrow Airport in the United Kingdom. The company presents itself as a simple and affordable alternative for leaving your vehicle during a trip: the customer books online, hands over the car at the designated point, and a free shuttle takes them to the terminal. It operates under the trading name of Willow Parking Ltd, a company registered in England and Wales.

Booking and how the service works

The process is organised in four steps. First, you book on the website indicating dates, vehicle details and payment; the confirmation with arrival instructions is sent by email immediately. Then, the customer drives to the drop-off point, where the team receives them; the website recommends photographing the vehicle before handover. Next, the shuttle transfers the passenger to the terminal, for which they advise allowing 90 to 100 minutes before the airline's check-in deadline. On return, the customer calls and the vehicle is prepared at the collection point for inspection before departure.

Facilities and transfers

The company describes a fenced compound with CCTV surveillance and service available 24 hours. The transfer to the airport is estimated at 10-15 minutes. The shuttle is included in all bookings at no extra cost. The company states that it accepts bookings made through comparison sites or agents, and that its terms apply to all bookings regardless of the platform used.

Rates and additional charges

The website details the charges that may apply, with the stated aim of offering transparency. The drop-off and pick-up charges at Heathrow terminals are set and collected by the airport itself, not by ARC Parking, and are not included in the booking price. The company applies £20 per day in case of arrival significantly later than the booked slot and £20 per early return. Each additional day beyond the booked end date is charged at the prevailing daily rate. Large vehicles, such as vans or minibuses, have a £35 supplement and must be declared at booking. The detailed inspection of the vehicle's condition at drop-off or collection is optional and costs £10.

Customer service and complaints

The company has a customer service email available 24 hours a day, 7 days a week, and a specific address for complaints, where it requests that the booking reference be included. The website also offers a form to submit complaints. The site warns that its operational location changed on 9 June 2026 and that customers with bookings made before that date should refer to the updated confirmation sent by email.

Location and contact

Stockley Country Park UB8 3LN · Phone: 07761 134819 · Email: customercare@arcparking.co.uk · Hours: Monday to Sunday, 04:00 to 00:00 (midnight)