Ace Airport Parking

Ace Airport Parking: meet and greet airport parking at UK airports

Ace Airport Parking is a British company specialising in meet and greet airport parking services. Its approach is for the customer to drive directly to the departure terminal, where a uniformed, identifiable driver takes charge of the vehicle to move it to a secure car park outside the airport grounds. On return, the car is handed back to the customer at the terminal, with no need for transfers or additional travel.

Airports covered

The company operates at the following UK airports:

• Birmingham
• Gatwick
• Heathrow
• Luton
• Manchester
• Southampton Port
• Southend
• Stansted

How the meet and greet service works

The process is divided into three steps. First, the customer selects their travel dates and books online. Second, a representative from Ace Airport Parking waits for them outside the terminal; the driver carries out a quick check of the vehicle, collects the booking confirmation and keys, and moves the car to a secure car park. Third, on arrival, the customer calls the company once they have collected their luggage and a driver returns the vehicle at the terminal meeting point.

The company recommends calling the number for the relevant airport twenty minutes before arriving at the terminal to reconfirm the appointment and report any early or late arrival.

Security and service conditions

The car parks used hold Park Mark certification, awarded as part of a British Parking Association initiative. According to the company, these facilities have been checked by local police and meet strict security requirements. The sites are monitored, have lighting and security patrols 24 hours a day.

The service is available every day of the year, 24 hours a day. Drivers are trained, fully insured and carry identification. The company offers vehicle cleaning on request.

The minimum stay is one day and the minimum rate applies to one day at the daily rate. The maximum vehicle size accepted is 2.5 metres. Motorhomes, trucks, caravans and trailers are not permitted.

Packages and prices

The company offers valet parking packages with prices from £19.99. Loyalty programme members can get a 15% discount. Ace Airport Parking states it offers a price match guarantee.

Customer profile

The service is presented as suitable for travellers who value the convenience of not relying on transfers, for people with reduced mobility who need special assistance, for families with luggage and small children, and for those with little time or travelling alone and arriving at night. The company also notes that the service is suitable for business or leisure trips, short or long stays.

Recognition

The company presents itself as the winner of the best parking website award in 2012. It also states that its car parks hold Park Mark certification.