Packhelp

Packhelp: custom packaging for UK brands

Packhelp is a custom printed packaging supplier operating in the UK through its online platform. The company positions itself as a single partner for brands needing tailored packaging, with the ability to design, preview and move straight to production from its online editor. Its catalogue spans more than 318 custom packaging products and 130 branded merchandise items, with UK deliveries possible in as little as 48 hours for selected products.

Packaging catalogue

The packaging range is organised into six main categories: boxes, cardboard tubes, mailing bags, accessories, envelopes and bundles. Boxes include mailer boxes, shipping boxes, product boxes, folding cartons, rigid boxes and tube boxes. Cardboard tubes cover tubes and postal tubes. Mailing bags include poly mailers and paper mailing bags. Accessories include tissue and packing paper, void fill, tapes, labels and stickers. Product bags (zip lock, drawstring, carrier, paper and cotton), pouches (cardboard and padded) and food packaging such as pizza boxes, cups and cup accessories, containers, bottles and jars are also available. The company states it has 11,291 variants within its custom packaging catalogue.

Branded merchandise

In addition to packaging, Packhelp sells over 130 customisable merchandise products, designed to accompany shipments or support brand campaigns. The selection includes clothing (t-shirts, hoodies, jackets, shirts, fleece and vests), headwear, office supplies (pens and notebooks), travel accessories (sunglasses, towels), tech accessories (power banks), drinkware (bottles, tumblers, mugs), home accessories (candles), bags (tote bags, backpacks, sports bags, laptop pouches) and event accessories. It also offers merchandise sets such as the onboarding workday starter pack, the event gift pack and the onboarding essentials pack.

Services for businesses

The company structures its solutions by customer type: small and medium companies, large companies, marketplaces, and 3PL and fulfilment operators. Its platform includes design, sourcing, warehousing, flexible payments, integrations and white label stores. Through Packhelp White Label, businesses can create their own packaging store. For larger volume orders, it offers the possibility to produce larger runs, store stock at its facilities, schedule call-off deliveries and access flexible payment terms of up to 120 days. The company also provides a product advisory service with a dedicated packaging expert who supports the client from briefing to delivery, helping to choose formats, adjust specifications and develop custom structures or alternatives to reduce costs.

Sustainability and environmental data

Packhelp allows comparing FSC-certified materials, recycled content and product-level CO₂ data before ordering, so businesses can make informed choices without compromising on performance, design or budget.

Industries served

The company targets industries such as apparel and fashion, e-commerce, electronics, events, food and drinks, gifting, health and beauty, home and décor, HR, marketing and PR, retail, and logistics and fulfilment. Among its case studies and inspirations, it mentions brands such as Kuyichi, Oase, Psi Bufet, Your KAYA, Hemp Juice, Fluus and XLASH.

Orders and customer service

The purchasing process starts with a step-by-step brief or directly in the online editor. The company states that orders can be placed from 30 units and that selected products are delivered in the UK within 48 hours. Customer service is available by chat, phone and email during business hours from Monday to Friday, 8:00 to 15:00. It also offers a complaint form for order issues.