Zextons

Zextons, a British store for refurbished phones and electronics

Zextons operates as an online store in the United Kingdom focused on selling new and refurbished electronic devices. Its catalogue covers mobile phones, iPads and tablets, laptops and MacBooks, games consoles and accessories, with brands such as Apple, Samsung, Google and the main gaming platforms. The company presents itself as a purchasing alternative for those seeking high-end technology at lower prices than conventional channels.

Transparent grading and 18-month warranty

Refurbished devices are classified according to its own grading system, which distinguishes between sealed, unused products with a full warranty and three refurbished levels: excellent, good and fair. The company states that all refurbished devices come with an 18-month warranty, while new products are governed by the manufacturer's terms. Devices undergo professional testing, are factory reset and data wiped, and use original parts or high-quality replacements.

Shipping, returns and customer protection

Zextons offers free UK delivery with next-day delivery for orders placed before the cut-off time, as well as standard and express shipping options. The returns policy allows 30 days to request a full refund. Mobile phone orders include a free protection bundle consisting of a case and screen protector. The company also allows purchase with buy now, pay later and interest-free finance, subject to terms and reserved for those aged 18 and over.

Buying used devices and sustainability

In addition to selling, the store offers a service to sell old devices in exchange for cash. In its environmental argument, the company links the purchase of refurbished electronics with the reduction of electronic waste, the conservation of natural resources and the reduction of carbon footprint, in line with the principles of the circular economy.

Customer service and how the store works

Customer service is provided from the United Kingdom by phone and email, Monday to Friday from 10:00 to 18:00. To complete a purchase, it is necessary to create an account, which according to the company facilitates secure payment and tracking of the order and warranty. Devices are sold unlocked and without a SIM, ready for use with any UK network.

Location and contact

Phone: 0333 344 8541 · Email: hello@zextons.co.uk · Hours: Monday to Friday, 10:00 to 18:00