Tubz Brands

Tubz Brands, sweets and toys with a reward system

Tubz Brands is a British company that operates an online store for sweets and toys. Its business proposition revolves around the Tubz Home Towers, reward towers designed for the home: parents can use them to reward children for completing household chores, doing their homework or simply for having behaved well or had a good day.

The company's activity is carried out mainly through its website, from which it manages orders from private customers and also maintains relationships with suppliers. The company presents itself as the controller of the personal data it collects in the course of its commercial activity, in accordance with the General Data Protection Regulation (EU) 2016/679 and applicable national legislation.

Online shopping and customer service

Customers can place product orders through the online store or linked social media sites and other partner platforms. To process orders, the company collects data such as name, address, telephone number and email address, and may share information with payment providers and postal service organisations to complete the delivery of the items ordered.

Customer service is handled by email and telephone. Telephone service hours are Monday to Friday, 9:00 to 17:00; Saturdays and Sundays remain closed.

Relationship with suppliers

In the area of procurement, Tubz Brands collects contact data from its suppliers, such as employee names, telephone numbers and email addresses, in order to manage orders, place further orders and pay for the goods or services received. The company retains this information for six years after receiving the products or services.

Privacy and data processing

The company details in its privacy policy the situations in which it collects personal information: when completing forms on the website, when registering an enquiry or complaint, when subscribing to mailing lists or when requesting products and services. It also records browsing data, such as IP address, operating system and browser type, for the purposes of fraud prevention, system administration and the preparation of aggregate statistics.

The site uses cookies and similar technologies to distinguish users and improve the browsing experience. The company warns that it is not responsible for the privacy policies of third-party sites that may be accessed via links from its website.

Among the legal bases it invokes for data processing are the performance of contracts, compliance with legal or regulatory obligations, the protection of vital interests and legitimate interests. Within this last framework, the company may share email addresses with logistics and courier partners to improve package delivery, monitor the opening of marketing emails or contact customers who did not complete a purchase.

The company also occasionally carries out credit checks on customers to make commercial decisions and prevent fraud and money laundering. If the result of the check returns a low credit score, it reserves the right not to supply goods or services on credit or to require payment in advance.

Marketing and communications

When a user indicates that they wish to receive commercial communications, Tubz Brands may use their data to send information about products, services, company news and events that it considers of interest. The user can unsubscribe at any time by ticking the corresponding box on the form, clicking the unsubscribe button included in the communications or writing to the contact email address or calling by telephone. The data of those who subscribe to commercial communications is retained for three years from the last interaction.

The company may also insert banners from other companies on the pages of its website; when clicking on them, the user is directed to third-party sites whose privacy policies they should consult.

Control and security

Tubz Brands may monitor and record telephone and email communications for training, fraud prevention and regulatory compliance purposes. It also has video surveillance cameras at its facilities for crime prevention and health and safety reasons.

The company states that it does not make decisions affecting a person based solely on automated processing activities, although it may occasionally consult with external marketing organisations that use automated processing of anonymised data to prepare recommendations on purchasing behaviour.