Rightio

Rightio, emergency home repairs in the UK

Rightio Subcontractor Limited is a British home repair company founded in 2010 by Karl Tulloch. Its activity focuses on attending to household breakdowns and emergencies through a network of more than 250 engineers distributed throughout the country, covering trades such as plumbing, heating, electrical, locksmith and drainage. The company states it has served more than 100,000 homes since its creation and operates 365 days a year.

Plumbing, heating and drainage services

Rightio's plumbing and heating area ranges from the installation of new boilers to the repair of boiler breakdowns, the resolution of toilet blockages and the attention of leaks. The company indicates that its plumbers and heating technicians are available every day of the year for this type of work. In the drainage section, the firm includes the cleaning and unblocking of pipes among its regular services.

Electrical and locksmith

The electrical service covers the diagnosis and repair of faults such as faulty fuse boards or flickering lights, as well as installation and maintenance work: fuse boards, lighting, sockets, full rewiring, electrical inspection and certification. In locksmithing, Rightio handles both door openings due to lost keys and routine lock changes, with services for lock repairs, fitting new locks, anti-snap locks and assistance in case of being locked out of home. Locksmiths are available seven days a week.

Service process and response times

The working model is structured in three steps: the customer contacts by phone or requests a callback and describes the problem; the company confirms the appointment and sends a technician; and the assigned engineer carries out the repair. Rightio states that a technician can be at the home within one to two hours from the notice. The company also offers the possibility of requesting a callback through its website, with a commitment to contact within the following five hours to assess the issue and schedule the repair.

Prices, guarantees and certifications

The company states it maintains a policy of transparent, fair and competitive prices for both emergency repairs and scheduled maintenance. Its engineers hold Gas Safe certification and current insurance, and the company guarantees twelve months of labour on the work carried out. The firm presents itself as one of the UK's leading home repair companies, a status it attributes to its track record since 2010.

Customer ratings and corporate activity

Rightio shows an average score of 4.77 out of 5 based on 2,932 reviews, and notes that its service is backed by more than 12,000 verified customer opinions, with a 'Great' rating on Trustpilot. In addition to domestic service, the company has a commercial line of activity and has an advice hub on its website. Its staff also develops internal recognition initiatives and charity events, as reported in its news section.

Location and contact

Trigate, 210 - 222 Hagley Road West, Oldbury, B68 0NP · Phone: 0800 068 7245