Arc Communications

Arc Communications, business telecoms provider in the UK

Arc Communications is a British company specialising in brokering telecoms services for businesses. It has been operating since 2008 and presents itself as a provider that compares the whole market rather than selling a single brand, working with the UK's leading networks and carriers so that its clients get the right connection without having to negotiate with multiple suppliers separately.

The company serves businesses of all sizes, from single-site startups to multi-location operations. According to the figures it publishes, it has helped more than 6,000 businesses manage their communication needs and has connected over 30,000 mobile devices. It reports a 97% customer renewal rate and more than 18 years in business.

Business broadband and connectivity

Arc Communications advises on the most suitable connection type for each business's needs, from small business broadband to leased lines for multi-site operations. It works with full fibre, FTTC and leased lines, and states it has access to close to 100% of the UK's fastest fibre networks. The service includes comparing providers and technologies based on the company's profile, not just the lowest price at the time.

VoIP and cloud phone systems

The company offers VoIP solutions and cloud-based business phone systems. It notes that traditional analogue and ISDN lines are being retired in the UK, so it helps organisations migrate to digital telephony without disruption. The systems it proposes work from any location and, according to its presentation, cost less than many clients expect.

Business mobile

Arc Communications works directly with EE, O2, Vodafone and Three, which allows it to compare business mobile contracts on price, coverage and data. It covers everything from SIM-only tariffs for small teams to handset fleets for larger workforces, including the management of large mobile estates.

Provider panel and networks

The company defines itself as a whole-market provider and works with a large number of carriers and technology manufacturers. Among the providers it mentions are BT, EE, Gamma, O2, Vodafone, Three, Virgin Media Business, RingCentral, Nebula CallSwitch One, Wildix, CityFibre, Vorboss, ITS, Sky, TalkTalk, plan.com and Daisy Communications, as well as others it does not detail. This variety allows it to compare alternatives in broadband, mobile and telephony without depending on a single brand.

Preparing for the migration to digital telephony

In light of the UK's digitalisation of traditional telephone infrastructure, Arc Communications helps businesses assess their current communications environment and explore alternatives such as cloud telephony, VoIP and improved connectivity. The company frames this transition as a process that should be planned in advance to choose the right solution and manage the change properly.

How Arc Communications works

The company's process is structured in five steps: first, understanding the client's current services, number of employees, locations, challenges and future needs; then comparing providers, technologies and services suited to each business rather than offering a standard package; next, explaining the differences so the client can make an informed decision; afterwards, supporting the implementation of the provider switch, connectivity upgrade or new phone system rollout; and finally, maintaining support and account management once the service is live.

The company stresses that its relationship with the client does not end with installation, but continues through account management and ongoing support. Its offering also includes contact centre services and energy solutions, according to its website menu.

Client profile and reviews

Arc Communications targets businesses of all sizes and sectors that need to contract or renew communications. On its website it shows client testimonials that mention the ease of renewal, competitive rates, speed of setup and the service received. The company states it has been rated "Excellent" on Trustpilot.

Location and contact

1st Floor, Blenheim Court, Huntingdon Street, Nottingham, GB · Phone: 0115 9508100 · Email: support@arc-comms.co.uk