PayPacket Limited

PayPacket Limited: payroll management for direct payments in the UK

PayPacket Limited is a company based in Nottingham (UK) specialising in payroll administration and managed accounts for people who receive a direct payment or self-fund their care, as well as for personal assistants and carers working in people's homes. The company presents itself as a direct payment specialist and states it has more than 8,000 clients throughout the UK, to whom it pays over 12,500 carers correctly and on time every month.

Payroll, pension and compliance services

PayPacket's activity focuses on the comprehensive management of employment obligations arising from hiring carers and personal assistants. The company handles payslips, HMRC (the UK tax agency) management, pension administration and compliance with applicable regulations. This means the client does not have to deal with these administrative tasks.

The service is aimed at three clearly differentiated types of users:

• Individuals employing a carer.
• Personal assistants and carers working in people's homes.
• Local authorities advising individuals needing care.

Experience and team

The PayPacket team has more than 100 years of combined experience in payroll and pension management. The company states it provides a dedicated UK-based payroll manager and offers unlimited support at no extra cost. Its stated commitments include transparency, no hidden surprises and a quick response to enquiries.

The company reports a 99% satisfaction rate, 99% client retention and that 100% of its clients would recommend it. According to its data, 85% of users rate the service as excellent and the remaining 15% as good. On Trustpilot it maintains a score of 4.8 out of 5 based on more than 2,000 reviews.

Customer service and contact channels

PayPacket serves its clients through a freephone number and email. The UK-based team answers calls Monday to Friday and handles more than 1,000 calls per week. The company aims to answer within a maximum of three rings and to respond to emails within 24 hours. It also offers a contact form with a response time of 15 minutes during office hours.

Track record and recognition

The company is celebrating 20 years in business under the motto "20 Years of people, payroll & progress". Its head office is located in Nottingham, at PayPacket Limited, 2nd Floor, The Hub, 40 Friar Lane, Nottingham NG1 6DQ. It is registered in England and Wales with company number 5592310.

Location and contact

PayPacket Limited, 2nd Floor, The Hub, 40 Friar Lane, Nottingham. NG1 6DQ